Digital Customer Experience Strategist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Flyr A tiempo completo
About the Role

We are seeking a highly skilled Product Manager to join our Digital Customer Experience division in Bogota, Colombia. As a key member of our team, you will play a pivotal role with a high-profile, tier-one client, spearheading the strategy, evolution, and comprehensive management of our product offerings.

Responsibilities
  • Strategically steer and oversee the product vision and execution for a high-value, multi-brand client relationship.
  • Elevate our product trajectory by pinpointing market shifts, conducting competitive assessments, and integrating insights from beyond our sector.
  • Devise and implement data-driven strategies to augment conversion rates and enrich the overall experience for airline passengers utilizing our platform.
  • Manage daily interactions with stakeholders and refine the product backlog, while also navigating high-level discussions with executive stakeholders.
  • Guide marketing, design, and related teams to forge a seamless and outstanding user journey, employing your extensive influence and expertise to refine the overarching UX strategy and contribute to the evolution of design systems and best practices.
  • Act as the crucial liaison between technical teams and business partners, adeptly converting business needs into technical requirements and vice versa.
Requirements
  • Fluent in English and Spanish, with the ability to engage in intricate technical discussions in both languages.
  • 8+ years of experience in product management or related fields, with a solid foundation in enterprise-level software, particularly in airlines or e-commerce.
  • Demonstrated experience with high-stakes enterprise software projects.
  • A fullstack understanding of essential technologies from databases to APIs and UX design is expected.
  • Proven track record in managing large-scale projects with multiple stakeholders and competing demands.
  • Proficient in crafting roadmaps and executing projects with teams that follow agile development practices.
  • Autonomous initiative-taker with a history of launching new projects and resolving complex issues through detailed analysis and action.
  • Exceptional communication and leadership skills, enabling effective collaboration across functions through power of influence and authority of experience.
  • Ability to simplify complex issues for diverse groups.
What We Offer
  • Indefinite-term contract


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