Customer Experience Strategist

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo
Drive Revenue Growth and Deliver Exceptional Client Outcomes

We are seeking a results-driven Customer Success Manager to join our dynamic and fast-growing team at Sagan. In this role, you will act as a strategic partner to our clients, ensuring their success and maximizing the value they derive from our platform of solutions.

As a Customer Success Manager, you will own upsells, renewals, and the identification of growth opportunities within your book of business. You will collaborate across various functions, focusing on continuous improvement and delivering exceptional value to every customer.

Our ideal candidate is a proactive problem-solver with a passion for driving customer success and delivering business results. They have excellent written and verbal communication skills, a strong customer focus, and a solutions-oriented mindset.

Key Responsibilities:
  • Develop and maintain an expert level knowledge of our platform.
  • Manage a portfolio of customer accounts and ensure their overall success from start to finish.
  • Analyze and understand client needs to propose tailored solutions that align with their business goals.
  • Maintain regular communication with customers, including check-ins, training sessions, feedback calls, and more.
  • Cultivate and sustain long-term client relationships to foster trust and loyalty.
  • Drive revenue growth through upsell opportunities and successful contract renewals.
  • Collaborate with internal teams to improve the product and deliver exceptional client outcomes.
Requirements:
  • Ability to thrive in a dynamic and fast-paced environment.
  • Solutions-oriented mindset and proven problem-solving skills.
  • Strong customer focus and passion for helping clients succeed.
  • Excellent written and verbal communication skills with attention to detail.
  • Great listener with a keen understanding of customer situations and goals.
  • Organized and process-oriented approach to relationship management.
  • Fluent in English (additional languages are a plus).
  • 3+ years of experience in a related role.
About Sagan:

Sagan represents a company focused on delivering exceptional client relations and customer support solutions, with a commitment to upselling and ensuring client satisfaction. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

Salary Range:

$3,500 USD per month

Please submit your resume and an introductory video in English format to be considered for this opportunity.

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