Customer Experience Advocate in a Global Digital Environment

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Digital Customer Care Company A tiempo completo
About the Role

As a Customer Experience Advocate at Digital Customer Care Company, you will play a vital role in ensuring that our clients' customers receive exceptional service and support.

Job Description
  • Responsible for providing high-quality customer service via various communication channels, including live chat, phone, email, and WhatsApp.
  • Proactively greet website visitors, answer questions, and help them find the right information.
  • Work under the direction of a team leader to deliver results in lead generation and customer service.
Requirements
  • Excellent English language skills (C1 level) with strong interpersonal skills and a passion for consistently providing great customer experience.
  • A customer-centric approach with empathy and understanding of customers' problems.
  • Great listening skills to turn customers' feedback into product improvement suggestions.
  • Adaptability and eagerness to develop new skills with a proven track record of excellent attendance and punctuality.
  • Able to thrive in high-pressure situations and work towards a monthly goal.
Salary and Benefits

We offer a competitive salary of 2,350,000 COP gross per month worked (based on 40 hours per week), plus a bonus scheme for the quality of your work (after two months of service). You will also receive a 50% hourly fee increase when working between midnight and 6 am (night shifts).

About Us

Digital Customer Care Company is a fast-growing digital-first, remote-only company with a friendly feel. We value diversity, inclusion, and belonging and are committed to creating an inclusive culture where all employees feel they truly belong and can bring their most colorful selves to work every day.



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