Customer Service Ambassador for Apollo XCM in Bogota

hace 5 días


Bogotá, Bogotá D.E., Colombia Apolloxcm A tiempo completo

Company Overview

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Apollo XCM is a cutting-edge healthcare services company that revolutionizes the industry with its innovative approach. Our team is passionate about delivering exceptional patient experiences, and we're looking for a skilled Customer Service Ambassador to join our mission.

Salary

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The estimated monthly salary for this position starts at $3,600,000 COP, commensurate with experience, plus social security benefits.

Job Description

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This is an on-site role based in Bogota, Colombia, where you will work as part of our dynamic customer service team. As a Customer Service Ambassador, you will be responsible for providing top-notch support to patients, answering phone calls, text messages, and emails, while facilitating communication between patients, family members, and medical staff.

Key Responsibilities:

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- Scheduling patient appointments and making reminder calls

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- Obtaining patients' addresses, contact details, insurance information, and medical records

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- Updating and verifying patient information

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- Answering, investigating, and directing patient requests to the appropriate medical staff member and following up to ensure satisfactory resolution

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- Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others

Requirements

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- Minimum educational requirements: Professional degree or Technologist degree + Relevant Experience

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- Bilingual (Spanish and English), with strong proficiency both verbal and written in both languages. C1 level or above required.

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- Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO

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- Strong interpersonal and communication skills

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- Focus on customer service

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- Ability to work independently and proactively

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- Ability to work in a fast-paced environment and demonstrate exceptional multitasking

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- Understanding of startup culture

Benefits

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- Opportunities for learning and development

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- Stimulating multicultural environment

EEO Statement

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Apollo XCM LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.



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