Customer Care Ambassador

hace 1 mes


Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

About the Role
As a Customer Care Ambassador at Emapta Latam, you will be a key player in our mission to deliver exceptional customer experiences. This exciting opportunity involves working with customers across various channels, providing support, guidance, and solutions to their queries.

Key Responsibilities:
• Respond to an average of 55 customer emails per day, increasing to 95 post-training, with a target of 75 emails from Thursday to Friday
• Manage and guide customers through chat communications by identifying their needs and recommending appropriate products
• Maintain accurate records of customer interactions and feedback to support continuous improvement
• Collaborate with the marketing team to ensure customer insights are reflected in our Amazon product listings and campaigns
• Report and address issues with fraudulent sellers and ASINs as necessary
• Assist in adding new items and optimizing product listings, including bullet points and descriptions, to enhance SEO performance
• Provide excellent client management support to ensure a positive and informative experience for customers

Requirements:
• Strong communication skills, both written and verbal
• Comfortable discussing and promoting sexual wellness products
• Proficient in Microsoft Office Suite
• Ability to learn and adapt to new systems and processes quickly
• Previous experience in a customer service role is preferred

What We Offer:
• Comprehensive health insurance to safeguard your well-being
• Work-Items (laptop, mouse, and headset)
• 5 extra days of vacation leave (20 in total) that can be monetized
• Direct exposure to our clients
• Diverse and supportive work environment
• Upskilling opportunities through Emapta Academy

About Us
Emapta Latam is a renowned distributor and manufacturer of over 3,000 health and wellness products with over 20 years of experience. Featured in top media outlets such as Men's Health, Cosmopolitan, and Vice, we are a trailblazer in the wellness industry. We offer state-of-the-art fulfillment systems, innovative product development, and private label opportunities. Known for our award-winning product designs and competitive shipping solutions, we're recognized globally for our innovation and streamlined processes.

Your Career Growth
With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

Salary Information:
Based on the location and requirements, we estimate a salary range of $35,000 - $50,000 per annum.



  • Bogotá, Bogotá D.E., Colombia Opus A tiempo completo

    Customer Service Ambassador OpportunityOverview: Opus is seeking a highly skilled Customer Service Ambassador to join our team.About the Role:The Customer Service Ambassador will be responsible for responding to customer inquiries through phone and email, following up with prospects who have received quotes, and triaging customer requests to the right...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    At Ingepsy, we're seeking an enthusiastic Customer Service Ambassador to join our remote team and support our growing customer base in the USA. As a Customer Service Ambassador, you'll be the friendly voice that connects with our clients, helping them navigate our high-quality printing services and custom designs for businesses across various...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    At Sagan, we bridge the gap between global talent and US-based businesses. We're looking for a talented individual to join our team as an International Customer Experience Ambassador.Salary: $45,000 - $60,000 per yearRole Overview:The International Customer Experience Ambassador will be essential in ensuring customer satisfaction by addressing concerns,...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    **About the Role**Sagan, an exclusive membership community for top executives and CEOs, seeks a talented Customer Experience Ambassador to bridge the gap between global talent and US-based businesses.**Key Responsibilities:**Analyze customer concerns to identify trends and address recurring issues.Collaborate cross-functionally to enhance the customer...


  • Bogotá, Bogotá D.E., Colombia Opus A tiempo completo

    **About Opus**We are a dynamic organization dedicated to delivering exceptional customer experiences.**Salary Information**The estimated annual salary for this role is $40,000 - $60,000, depending on qualifications and experience.**Job Description**We are seeking a highly skilled Customer Service Ambassador to join our team in Bogota. As a key member of our...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Global Customer Experience AmbassadorLocation: Remote (EST Timezone)Work Schedule: Monday - Friday: This is a rotating shift schedule within our open hours of operation, which are between 9:00 AM - 9:00 PM EST.Compensation: Estimated salary range $45,000 - $65,000 per annum based on experience and qualifications.Company Overview:Sagan is an...


  • Bogotá, Bogotá D.E., Colombia Elevated Hiring A tiempo completo

    About Elevated HiringWe are a dynamic organization seeking a talented CUSTOMER SERVICE AMBASSADOR to join our team. In this role, you will be the frontline support for our clients, providing them with exceptional service and assistance.Responsibilities:Provide timely and professional responses to customer inquiries via phone, email, and live chat.Assist...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    About SaganSagan is an exclusive membership community that bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.Job OverviewWe are seeking a dedicated and empathetic Customer Support Ambassador to be the frontline of our customer experience. This role is crucial in engaging...


  • Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Company Overview">We are a leading provider of customer experience solutions, operating in over 91 countries. Our goal is to deliver exceptional service and exceed client expectations.Salary">The estimated monthly salary for this role is COP 2,074,000. In addition to your base pay, you may be eligible for performance bonuses, ranging from 0-15% of your...


  • Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo

    About the RoleWe are seeking a skilled Customer Care Associate to join our team at Autocab. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, driving up customer satisfaction and recommendation levels.ResponsibilitiesProvide a single point of contact for our customer accounts, maintaining...


  • Bogotá, Bogotá D.E., Colombia Apolloxcm A tiempo completo

    Company Overview">Apollo XCM is a cutting-edge healthcare services company that revolutionizes the industry with its innovative approach. Our team is passionate about delivering exceptional patient experiences, and we're looking for a skilled Customer Service Ambassador to join our mission.Salary">The estimated monthly salary for this position starts at...


  • Bogotá, Bogotá D.E., Colombia Edgewell Personal Care Italy S.R.L. A tiempo completo

    Attractive salary & benefits. Career with purpose—let's talk about you. We're looking for an ambitious doer, maker, and innovator to join our global consumer goods business, Edgewell Personal Care. This is a great choice for someone experienced in customer account and P&L management. Reporting to our LATAM Marketing Director, this position will define the...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    We are seeking a highly skilled Customer Service Ambassador to join our team at BruntWork. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our pickleball club.Job DescriptionThe ideal candidate will have excellent verbal and written communication skills in English,...


  • Bogotá, Bogotá D.E., Colombia Park Place Technologies A tiempo completo

    Business Development Representative - Sales AmbassadorAs a Business Development Representative - Sales Ambassador, you will be responsible for expanding our customer base and generating qualified leads. You will learn the fundamentals of sales, prospect for different selling departments at Park Place Technologies, and gain insight into our products and...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Estimate Salary: $45,000 - $65,000 per yearSagan is an exclusive membership community that bridges the gap between global talent and US-based businesses.We connect top executives, founders, and CEOs with leading American companies, offering a world of career possibilities for candidates from vibrant regions.The Customer Support Representative will play a...


  • Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    Company OverviewAt Entrepreneur Cooperative, we strive to deliver exceptional customer experiences through innovative solutions and top-notch service. Our team is dedicated to fostering strong relationships with clients, ensuring their needs are met with efficiency and professionalism.SalaryThe successful candidate will be offered a competitive salary of...


  • Bogotá, Bogotá D.E., Colombia TourHero Inc. A tiempo completo

    Revolutionize Travel ExperiencesWe are seeking a skilled Customer Experience Associate to join our team at TourHero Inc.About the Role:As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and support to our travelers.You will handle inquiries through various channels, including our platform, email, WhatsApp,...


  • Bogotá, Bogotá D.E., Colombia Teleperformance Deutschland A tiempo completo

    About UsTeleperformance Deutschland is a global leader in digital business services, operating in 100 countries with over 500,000 employees worldwide. Salary InformationThe estimated annual salary for this position is around $40,000 - $60,000, depending on experience and qualifications. This is a competitive offer that reflects the company's commitment to...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Company Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. Our mission is to bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.Job Title: Customer Service...


  • Bogotá, Bogotá D.E., Colombia Rocket A tiempo completo

    Job OverviewRocket is seeking a highly skilled Business Development Ambassador to join our team. As a key member of our sales team, you will be responsible for generating sales by making outbound calls to potential customers and promoting our products or services. Your primary goal is to meet and exceed sales targets, build relationships with customers, and...