Customer Care Ambassador
hace 1 mes
About the Role
As a Customer Care Ambassador at Emapta Latam, you will be a key player in our mission to deliver exceptional customer experiences. This exciting opportunity involves working with customers across various channels, providing support, guidance, and solutions to their queries.
Key Responsibilities:
• Respond to an average of 55 customer emails per day, increasing to 95 post-training, with a target of 75 emails from Thursday to Friday
• Manage and guide customers through chat communications by identifying their needs and recommending appropriate products
• Maintain accurate records of customer interactions and feedback to support continuous improvement
• Collaborate with the marketing team to ensure customer insights are reflected in our Amazon product listings and campaigns
• Report and address issues with fraudulent sellers and ASINs as necessary
• Assist in adding new items and optimizing product listings, including bullet points and descriptions, to enhance SEO performance
• Provide excellent client management support to ensure a positive and informative experience for customers
Requirements:
• Strong communication skills, both written and verbal
• Comfortable discussing and promoting sexual wellness products
• Proficient in Microsoft Office Suite
• Ability to learn and adapt to new systems and processes quickly
• Previous experience in a customer service role is preferred
What We Offer:
• Comprehensive health insurance to safeguard your well-being
• Work-Items (laptop, mouse, and headset)
• 5 extra days of vacation leave (20 in total) that can be monetized
• Direct exposure to our clients
• Diverse and supportive work environment
• Upskilling opportunities through Emapta Academy
About Us
Emapta Latam is a renowned distributor and manufacturer of over 3,000 health and wellness products with over 20 years of experience. Featured in top media outlets such as Men's Health, Cosmopolitan, and Vice, we are a trailblazer in the wellness industry. We offer state-of-the-art fulfillment systems, innovative product development, and private label opportunities. Known for our award-winning product designs and competitive shipping solutions, we're recognized globally for our innovation and streamlined processes.
Your Career Growth
With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.
Salary Information:
Based on the location and requirements, we estimate a salary range of $35,000 - $50,000 per annum.
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