Customer Service Strategist for Financial Services

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Zerog - Ai In Aviation A tiempo completo

About PayU is a leading fintech company in high-growth markets. Our vision is to build a world without financial borders where everyone can prosper. We give people the financial services and products they need to thrive.

The Role: As a SAC Specialist, you will manage strategies to improve the service experience, handling user requests and financial consumer complaints effectively. Your key responsibilities include:

  • Ensuring SPQRSF requests are correctly registered across customer service channels.
  • Interacting with Contact Center agents to resolve second-level escalations or special requests.
  • Reviewing complaints and claims submitted through our channels, addressing them within designated timeframes.

Requirements: To succeed in this role, you should have professional experience in industrial engineering, business administration, economics, or related fields, along with 3+ years of customer service specialization or similar roles. Strong communication and assertiveness skills are essential, as well as proficiency in help desk software and remote support tools.

What You Will Need to Succeed: Professional in industrial engineering, business administration, economics, or related careers. 3+ years of experience as a customer service specialist or in a similar customer support role or areas associated with customer service improvement. Experience in the use of help desk software and remote support tools. Strong communication and assertiveness skills to interact and follow up on specific tasks. Results-oriented, with the ability to track tasks and meet service-level agreements.

About PayU At PayU, we believe in building a diverse and inclusive workforce. We strive to create an environment where every person feels they belong, is listened to, and empowered to speak up. We have zero tolerance towards any form of prejudice and promote equality for all individuals, including those with disabilities and from the LGBTQ communities. Estimated salary: $70,000 - $90,000 per year.

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