Customer Service Strategist for Financial Services
hace 2 semanas
About PayU is a leading fintech company in high-growth markets. Our vision is to build a world without financial borders where everyone can prosper. We give people the financial services and products they need to thrive.
The Role: As a SAC Specialist, you will manage strategies to improve the service experience, handling user requests and financial consumer complaints effectively. Your key responsibilities include:
- Ensuring SPQRSF requests are correctly registered across customer service channels.
- Interacting with Contact Center agents to resolve second-level escalations or special requests.
- Reviewing complaints and claims submitted through our channels, addressing them within designated timeframes.
Requirements: To succeed in this role, you should have professional experience in industrial engineering, business administration, economics, or related fields, along with 3+ years of customer service specialization or similar roles. Strong communication and assertiveness skills are essential, as well as proficiency in help desk software and remote support tools.
What You Will Need to Succeed: Professional in industrial engineering, business administration, economics, or related careers. 3+ years of experience as a customer service specialist or in a similar customer support role or areas associated with customer service improvement. Experience in the use of help desk software and remote support tools. Strong communication and assertiveness skills to interact and follow up on specific tasks. Results-oriented, with the ability to track tasks and meet service-level agreements.
About PayU At PayU, we believe in building a diverse and inclusive workforce. We strive to create an environment where every person feels they belong, is listened to, and empowered to speak up. We have zero tolerance towards any form of prejudice and promote equality for all individuals, including those with disabilities and from the LGBTQ communities. Estimated salary: $70,000 - $90,000 per year.
-
Customer Service Strategist
hace 1 mes
Bogotá, Bogotá D.E., Colombia PayU A tiempo completoAbout PayUAs a leading online payment service provider, we strive to deliver exceptional service experiences for our 300,000+ merchants and millions of consumers.About the RoleAs a Customer Service Strategist at PayU, you will play a crucial role in managing and administering strategies aimed at improving the service experience and ensuring the proper...
-
Customer Service Agent
hace 1 mes
Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completoSales Role OverviewKM2 Solutions is looking for a skilled Customer Service Agent to join our team. As a Sales Representative, you will be responsible for providing accurate and detailed product/service information to customers, persuading them to acquire our services, and maintaining financial accounts by processing customer adjustments.Main...
-
Customer Experience Strategist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completoSezzle is a leading fintech company dedicated to financially empowering the next generation. To address the problem of limited purchasing power for consumers, we've built a payment platform that offers interest-free installment plans at online stores. This increase in purchasing power leads to increased sales and basket sizes for our eCommerce merchants. As...
-
Financial Planning Strategist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo**About Us**Mastercard is a global technology company that empowers economies and enables innovation worldwide. Our mission is to connect and power an inclusive digital economy that benefits everyone, everywhere.**Role Overview**We are seeking a skilled Financial Planning Strategist to join our team in the North America region. As a key member of our...
-
Customer Experience Strategist in Bogota
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Indigo Slate A tiempo completoZensar is a global IT services and consulting company seeking an experienced Customer Experience Strategist to lead our customer service efforts in Bogota, Colombia. As a full-time position with excellent benefits and growth opportunities, this role requires the employee to be on site Monday through Friday. To apply, please share your resume in English....
-
Customer Service Representative
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sutherland Global Services Sgs A tiempo completoSutherland Global Services SGS offers a unique opportunity for individuals looking to start their career in the banking industry. Key Responsibilities:- Provide exceptional customer service and support- Maintain a positive attitude and be willing to help customers meet their financial goalsRequirements:- Availability to work on site- Advanced English...
-
Data Strategist for Financial Services
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Citi A tiempo completoCiti seeks an experienced Data Strategist to join its team. As a seasoned professional, you will apply in-depth disciplinary knowledge to contribute to the development of new techniques and improve processes and work-flows for the area or function. This role requires an in-depth understanding of how areas collectively integrate within the sub-function as...
-
Customer Service Representative
hace 2 meses
Bogotá, Bogotá D.E., Colombia PayU A tiempo completoAbout PayUPayU, a leading fintech company in 50+ high-growth markets, part of Prosus group, is redefining online payments for merchants and millions of consumers. We deploy over 400 payment methods and process approximately 6 million payments daily.About the RoleWe seek a Customer Service Team member to provide direct support to internal and external...
-
Financial Services Professional
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completoAbout Us: ScotiaGBS is a Scotiabank Group company, supporting different processes of the Bank and the development of its global services.">Job Overview:"> We are seeking a Financial Services Professional to join our team in Bogota, Colombia. This role will contribute to the overall success of the Asset Servicing department, ensuring specific individual goals...
-
Pricing and Financial Strategist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Lexmark International, Inc. A tiempo completoJob OverviewThe Pricing and Financial Strategist role at Lexmark International, Inc. is an exciting opportunity to leverage your expertise in pricing and financial management to drive business growth. In this position, you will play a critical role in managing a team of 3 HC members who provide Pricing Support to territories in North America (NA) and Latin...
-
Cryptocurrency Financial Strategist
hace 5 horas
Bogotá, Bogotá D.E., Colombia Crypto Directories A tiempo completoFinancial Leadership Opportunity at Crypto DirectoriesWe are seeking an experienced Cryptocurrency Financial Strategist to join our team. The ideal candidate will have a proven track record in financial management, with expertise in cryptocurrency and blockchain technology.About the Role:The Cryptocurrency Financial Strategist will be responsible for driving...
-
Cloud Financial Strategist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completoJob OverviewWe are seeking an experienced Cloud Financial Strategist to join our team at Scotiabank. This role will be a key member of the Global Technology & Enterprise Platforms group, responsible for helping internal stakeholders maximize value and achieve more with their cloud investments.
-
Customer Service Representative
hace 1 mes
Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completoPosition OverviewAt KM2 Solutions, this role involves handling customer inquiries and providing efficient service. Key responsibilities include responding to customer questions, retaining customers, and recommending products or services to meet their needs.Key Responsibilities:Respond to customer inquiries regarding service, billing, equipment, features,...
-
Customer Service Agent for Insurance Solutions
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Solvo Global Sas A tiempo completoSolvo Global Sas is a leading provider of insurance protection and financial wellness solutions. We are seeking a Customer Service Agent for Insurance Solutions to join our team in Bogotá, Colombia.About the RoleThis is a full-time position that requires extensive chat contact with agents and clients to provide support needs across all insurance technology...
-
Senior Financial Strategist
hace 5 horas
Bogotá, Bogotá D.E., Colombia Amber A tiempo completoRole OverviewWe are seeking a highly skilled Senior Financial Strategist to join our team at Amber. As a key member of our finance department, you will play a critical role in driving business growth and profitability.ResponsibilitiesAnalyze financial information to identify areas for improvement and develop strategies to optimize financial...
-
Customer Success Strategist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoJob Title: Customer Success StrategistAbout the Role:We are seeking a highly motivated Customer Success Strategist to join our team at Sagan. As a key member of our global talent bridge, you will play a critical role in connecting top executives and founders with international talent.Key Responsibilities:Serve as the primary point of contact for clients,...
-
Customer Service Representative
hace 1 mes
Bogotá, Bogotá D.E., Colombia Unicity A tiempo completoCustomer Service Representative RoleAt Unicity International, a leading global health and wellness company, we are seeking a dedicated Customer Service Representative to join our team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.Key Responsibilities:Provide accurate information about products and...
-
Customer Service Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Sutherland Global Services Sgs A tiempo completoSutherland Global Services Sgs is a leading multinational BPO company that has as a client, one of the most important banks in the US. We are seeking highly motivated and dedicated individuals to join our team as Customer Service Specialists.The ideal candidate will have an advanced level of English proficiency (B2) and excellent communication skills. They...
-
Chief Financial Strategist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completoWe are Lenovo, a global technology powerhouse driving innovation and excellence. Our vision is to deliver Smarter Technology for All, making us the world's largest PC company with a full-stack portfolio of AI-enabled devices, infrastructure, software, solutions, and services.**Job Overview:** We seek an exceptional Chief Financial Strategist to support the...
-
Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completoJob TitleDigital Marketing Strategist for Auto Care ServicesAbout the RoleWe are seeking an experienced Digital Marketing Strategist to join our team at BruntWork. As a key member of our marketing department, you will be responsible for developing and executing effective digital marketing campaigns to promote our auto care services.Key...