Customer Service Ambassador
hace 2 días
Overview: Opus is seeking a highly skilled Customer Service Ambassador to join our team.
About the Role:
The Customer Service Ambassador will be responsible for responding to customer inquiries through phone and email, following up with prospects who have received quotes, and triaging customer requests to the right person. They will also engage prospective customers at different points in the sales cycle to influence revenue.
Key Responsibilities:
- Respond to customer inquiries through phone and email
- Follow up with prospects who have received quotes
- Triage customer requests (sales or support) to the right person
- Engage prospective customers at different points in the sales cycle to influence revenue
- Document data and key customer information in Asana for the sales team
- Occasionally process payments and invoices through Jobber
Requirements:
- High level of spoken English (near native) for customer interactions
- Ability to make small talk or engage in friendly conversation
- Software savvy and ability to easily adopt new tools
- Ability to handle customer disputes calmly
Benefits:
- Competitive salary of $45,000 - $55,000 per year
- Opportunity to work with a dynamic and growing company like Opus
- Chance to develop skills in customer service and communication
Location Preference: LATAM
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