Customer Service Ambassador in Bogotá
hace 2 semanas
About Us
Teleperformance Deutschland is a global leader in digital business services, operating in 100 countries with over 500,000 employees worldwide.
Salary Information
The estimated annual salary for this position is around $40,000 - $60,000, depending on experience and qualifications. This is a competitive offer that reflects the company's commitment to providing excellent compensation and benefits.
Job Description
We are seeking a skilled Customer Expert to join our team in Bogotá. As a key member of our TOP Team, you will be responsible for delivering exceptional customer service via various channels, including phone, email, and chat.
You will work closely with clients to understand their needs and provide personalized solutions, ensuring timely and effective issue resolution. Your ability to remain calm under pressure and handle sensitive information with confidentiality will be essential to your success in this role.
Key Responsibilities:
- Manage and respond to customer inquiries via different channels
- Provide exceptional customer service by being a good listener and addressing customer needs effectively
- Handle sensitive and confidential customer information with utmost care
- Stay consistently informed about our client's products, services, and promotions
Requirements
- A minimum 90% English proficiency level
- A positive attitude and willingness to help others
- Proactive, responsible, empathetic, and a good listener
Benefits
- Employee fund
- Life insurance coverage
About Teleperformance
We champion diversity, equity, and inclusion in every connection, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
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