Customer Service Ambassador

hace 4 días


Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

Company Overview

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We are a leading provider of customer experience solutions, operating in over 91 countries. Our goal is to deliver exceptional service and exceed client expectations.

Salary

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The estimated monthly salary for this role is COP 2,074,000. In addition to your base pay, you may be eligible for performance bonuses, ranging from 0-15% of your monthly salary.

Job Description

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This Customer Service Ambassador position involves responding to customer inquiries, providing excellent service, and resolving issues promptly. As a key member of our team, you will work with confidential customer information while maintaining the highest level of discretion and sensitivity.

Key Responsibilities:

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  • Respond to all customer inquiries in a timely and professional manner">
  • Provide exceptional customer service by being an active listener and empathetic problem-solver">
  • Work with confidential customer information while maintaining confidentiality">
  • Aim to resolve issues on the first interaction by being proactive, patient, and understanding">
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About You

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We are looking for an advanced English speaker who is empathetic, responsible, and proactive. As a good listener who enjoys helping others, you will thrive in this role.

Benefits

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As a valued member of our team, you will enjoy a range of benefits, including:

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  • ">
  • A competitive salary of COP 2,074,000 per month">
  • Performance bonuses up to 15% of your monthly salary">
  • 36 hours of work per week, with weekends off">
  • Growth opportunities and career development programs">
  • Paid training and ongoing support">
  • A long-term contract and access to our volunteering program">
  • Coworkers fund and other employee benefits">
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Requirements

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To be considered for this role, you must meet the following requirements:

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  • Educación mínima: Educación Básica Secundaria (High School Diploma or equivalent)">
  • Age: A partir de 18 años (18 years old or older)">
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Language

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This role requires advanced English language skills. If you are fluent in English and passionate about delivering exceptional customer service, we encourage you to apply.



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