Patient Relations Specialist in Bogota

hace 20 horas


Bogotá, Bogotá D.E., Colombia Apolloxcm A tiempo completo

We are looking for a skilled Patient Relations Specialist to join our team at Apollo XCM in Bogota, Colombia. The ideal candidate will be responsible for providing exceptional customer service to patients, answering calls, and facilitating communication between patients, family members, and medical staff.

Key Responsibilities:

  • Scheduling patient appointments and making reminder calls.
  • Obtaining patients' contact details, insurance information, and medical records.
  • Updating and verifying patient information.
  • Answering and directing patient requests to the appropriate medical staff member and following up to ensure resolution.
  • Performing administrative and clerical duties, such as filing paperwork and entering payments.
  • Participating in the development of standard operating procedures and contributing to process improvements.

Requirements:

  • Bilingual (Spanish and English) with strong proficiency in both verbal and written communication.
  • Experience working in customer-facing roles, preferably in healthcare or hospitality.
  • Strong interpersonal and communication skills.
  • Focus on customer service and ability to work independently.
  • Meticulous attention to detail and ability to multitask in a fast-paced environment.


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