Customer Service Ambassador
hace 2 semanas
Estimate Salary: $45,000 - $65,000 per year
Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses.
We connect top executives, founders, and CEOs with leading American companies, offering a world of career possibilities for candidates from vibrant regions.
The Customer Support Representative will play a crucial role in ensuring customer satisfaction by addressing concerns, resolving issues, and providing exceptional support.
This demands strong communication skills, the ability to work cross-functionally, and a genuine passion for helping customers.
The key responsibilities include:
- Tracking and analyzing customer concerns to identify trends and address recurring issues.
- Collaborating with other teams to remove obstacles and enhance the customer experience.
- Delivering exceptional service to ensure every customer has a positive experience.
- Understanding the reasons behind customer cancellations and providing solutions to improve retention.
- Identifying opportunities to upsell additional products and services to customers.
- Maintaining accurate records of customer interactions and support activities.
To be successful, you should have 2-5 years of experience in a customer support role, with excellent communication skills and a strong command of the English language.
You should also possess multitasking and organizational abilities, experience with CRM platforms, and adaptability to a fast-paced environment.
Nice-to-haves include experience with HubSpot and supporting elderly customers.
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