Customer Service Ambassador

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

Estimate Salary: $45,000 - $65,000 per year

Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses.

We connect top executives, founders, and CEOs with leading American companies, offering a world of career possibilities for candidates from vibrant regions.

The Customer Support Representative will play a crucial role in ensuring customer satisfaction by addressing concerns, resolving issues, and providing exceptional support.

This demands strong communication skills, the ability to work cross-functionally, and a genuine passion for helping customers.

The key responsibilities include:

  • Tracking and analyzing customer concerns to identify trends and address recurring issues.
  • Collaborating with other teams to remove obstacles and enhance the customer experience.
  • Delivering exceptional service to ensure every customer has a positive experience.
  • Understanding the reasons behind customer cancellations and providing solutions to improve retention.
  • Identifying opportunities to upsell additional products and services to customers.
  • Maintaining accurate records of customer interactions and support activities.

To be successful, you should have 2-5 years of experience in a customer support role, with excellent communication skills and a strong command of the English language.

You should also possess multitasking and organizational abilities, experience with CRM platforms, and adaptability to a fast-paced environment.

Nice-to-haves include experience with HubSpot and supporting elderly customers.



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