Customer Experience Ambassador
hace 5 días
**About the Role**
Sagan, an exclusive membership community for top executives and CEOs, seeks a talented Customer Experience Ambassador to bridge the gap between global talent and US-based businesses.
**Key Responsibilities:**
- Analyze customer concerns to identify trends and address recurring issues.
- Collaborate cross-functionally to enhance the customer experience.
- Deliver exceptional service to ensure every customer has a positive experience.
- Provide solutions to improve retention and upsell additional products and services.
- Maintain accurate records of customer interactions and support activities.
**Requirements:**
- 2-5 years of experience in a customer support role with excellent communication skills.
- Advanced command of the English language.
- Strong multitasking and organizational abilities.
- Experience with CRM platforms like HubSpot or Zendesk.
- Ability to adapt quickly to changes and handle a fast-paced environment.
**Benefits:**
The ideal candidate will have a strong passion for delivering exceptional customer experiences and contribute to Sagan's success. Estimated salary: $45,000 - $60,000 per year based on location and experience.
**Company Overview:**
Sagan connects candidates from vibrant regions with leading American companies. We bridge the gap between global talent and US-based businesses, providing a world of career possibilities.
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