Customer Experience Ambassador

hace 5 días


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

**About the Role**

Sagan, an exclusive membership community for top executives and CEOs, seeks a talented Customer Experience Ambassador to bridge the gap between global talent and US-based businesses.

**Key Responsibilities:**

  • Analyze customer concerns to identify trends and address recurring issues.
  • Collaborate cross-functionally to enhance the customer experience.
  • Deliver exceptional service to ensure every customer has a positive experience.
  • Provide solutions to improve retention and upsell additional products and services.
  • Maintain accurate records of customer interactions and support activities.

**Requirements:**

  • 2-5 years of experience in a customer support role with excellent communication skills.
  • Advanced command of the English language.
  • Strong multitasking and organizational abilities.
  • Experience with CRM platforms like HubSpot or Zendesk.
  • Ability to adapt quickly to changes and handle a fast-paced environment.

**Benefits:**

The ideal candidate will have a strong passion for delivering exceptional customer experiences and contribute to Sagan's success. Estimated salary: $45,000 - $60,000 per year based on location and experience.

**Company Overview:**

Sagan connects candidates from vibrant regions with leading American companies. We bridge the gap between global talent and US-based businesses, providing a world of career possibilities.



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