Global Customer Experience Lead
hace 6 días
We are looking for an experienced Global Customer Experience Lead to join our team at Insider.
OverviewIn this role, you will be responsible for driving customer success and satisfaction across the globe. You will work closely with our Customer Success Managers to develop and implement strategies that meet the evolving needs of our customers.
With a strong background in customer-facing roles, you will have excellent communication skills, both written and verbal, and be able to build strong relationships with key stakeholders. Your experience in sales methodologies such as Value Selling, Challenger Selling or Spin Selling will be highly valued.
Job Description- Develop and execute global customer experience strategies to drive customer satisfaction and retention.
- Work closely with Customer Success Managers to identify customer needs and develop solutions.
- Build and maintain strong relationships with key stakeholders, including senior executives and customer-facing teams.
- Analyze market trends and industry analysis to stay ahead of the competition.
- Collaborate with cross-functional teams to ensure seamless delivery of customer experiences.
- Manage multiple projects simultaneously and prioritize tasks effectively.
- Conduct regular reviews and analysis of customer feedback to identify areas for improvement.
- 5+ years of experience in customer-facing roles, preferably in SaaS.
- Strong communication and interpersonal skills, with the ability to build strong relationships with key stakeholders.
- Proven track record of driving customer success and satisfaction.
- Experience in sales methodologies such as Value Selling, Challenger Selling or Spin Selling.
- Ability to analyze complex data and identify areas for improvement.
$120,000 - $150,000 per year, depending on experience.
Benefits- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The opportunity to work with a leading-edge company in the SaaS industry.
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