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Customer Experience Lead

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Teletech Holdings, Inc. A tiempo completo

About the Role

We are seeking a seasoned Service Delivery Manager to lead our team and drive exceptional customer experiences. In this critical role, you will be responsible for overseeing the delivery of high-quality services, managing teams, and ensuring alignment with business objectives.

About You

To succeed in this position, you will need:

  • A minimum of 3 years of experience in a call center or customer service environment
  • A Bachelor's Degree or equivalent
  • Excellent leadership, coaching, and mentoring skills
  • Strong communication and problem-solving abilities
  • The ability to interpret and manipulate data for reporting purposes

What We Offer

In return for your expertise and dedication, we offer a competitive compensation package, including an estimated annual salary of $**$85,000** based on industry standards and location. Additionally, you can expect:

  • Supportive career development opportunities
  • An inclusive culture that values community involvement and professional growth
  • A global team of lifelong learners guided by our company values
  • Paid time off (PTO) and wellness benefits

About TTEC

TTEC is a leading business process outsourcing company that helps companies build engaged, pleased, profitable customer experiences through a combination of humanity and technology. With over 40 years of experience, we have helped numerous iconic brands deliver exceptional customer experiences every day.