Customer Experience Consultant

hace 1 semana

Bogotá, Bogotá D.E., Colombia APM Terminals A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience Consultant to join our team in Bogota, CO. As a key member of our operations team, you will be responsible for ensuring seamless coordination and execution of shipments, maintaining high customer service levels, and driving business growth.

Key Responsibilities:
  • Coordinate and manage assigned SCM accounts efficiently, ensuring compliance with client SOPs/IOPs/SLAs.
  • Maintain excellent relationships with external/internal customers and suppliers, embodying our company values.
  • Support Lead Logistics Team in reviewing operational procedures, implementing new accounts, procedures, and systems.
  • Provide weekly performance reports to Lead Logistics CX manager via MOS presentation.
  • Continuously strive to improve data quality, service levels, and productivity.
Requirements:
  • At least 5 years of experience in operations or customer services roles in International Transportation, Logistics, or Freight Forwarding.
  • Bachelor's Degree in international commerce, Administration, Economy, Engineering Careers, or related areas.
  • Advanced level of written and spoken English.
  • Knowledge of the freight forwarding business.
  • Planning and execution capabilities.
  • Analytical and problem-solving skills.
  • Positive, proactive, and persistent attitude.
  • Responsible and organized individual.
  • Good communication skills.
  • Ability to work under pressure while maintaining a quality focus.
  • Excellent Stakeholder management.

The estimated annual salary for this role is approximately $80,000 USD.

Maersk is committed to providing a diverse and inclusive workplace, where everyone feels valued and supported. We welcome applicants from all backgrounds and ensure equal opportunities for employment.

About Us

Maersk is a global leader in shipping services, operating in 130 countries with a workforce of around 100,000 people. Our mission is to connect and simplify supply chains, enabling our customers to trade and grow by transporting goods anywhere in the world.

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