Customer Success Strategist in Fintech

hace 6 días


Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo
About the Role

We are seeking an exceptional Customer Support Team Lead to join our Colombia-based team at Sezzle. In this exciting opportunity, you will have the chance to nurture customer success and deliver exceptional support experiences.

Key Responsibilities:
  • Lead a team of customer support specialists, providing guidance and support to ensure top-notch service delivery.
  • Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
  • Oversee the resolution of customer inquiries through various channels, fostering a culture of empathy and excellence within the team.
  • Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.
Requirements:
  • Previous experience in a customer support leadership role in a fast-paced environment.
  • Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish.
  • Proven ability to manage multiple tasks effectively and prioritize team objectives.
  • Strong problem-solving skills and a passion for delivering exceptional customer experiences.
About Sezzle

Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. Our long-standing mission is to increase purchasing power for consumers through interest-free installment plans at online stores.

What We Offer

We provide a dynamic work environment that fosters growth, innovation, and teamwork. As a Customer Support Team Lead at Sezzle, you can expect a competitive salary of $85,000 - $110,000 per year, depending on your level of experience and qualifications.



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