Customer Success Liaison
hace 1 semana
We are seeking a highly skilled Customer Success Administrator to join our team at Somewhere. This is a full-time position, working 9:00 am to 5:00 pm CST, Monday to Friday.
**Job Description:**
- The ideal candidate will serve as a liaison between the customer, customer success manager, and product teams to drive customer value and product improvements.
- They will effectively communicate updates and adjustments made to empower customers to own similar changes in the future.
- This role involves managing and assisting with numerous customer accounts.
- The successful candidate will help customer success managers execute identified tasks.
- They will execute tasks from customer support requests.
**Key Requirements:
- A minimum of 4-5 years of experience in a similar role.
- Experience working for SAAS-based companies.
- Ability to manage a software platform and perform administrative tasks.
- Familiarity with Notion and willingness to learn the proprietary software of the client.
- Fluency in English and comfort in interfacing with customers in both written and verbal communication.
- Ability to handle and work through tickets with client requests.
- A quick learner who can master the company's software to assist clients effectively.
**Benefits and Perks:
- $1,200 to $1,250 per month (depending on interview assessment and client approval).
- A list of US holidays observed by the company.
- Note: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, please direct any update inquiries to the team responsible for handling your initial application.
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