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Customer Success Strategist
hace 1 mes
Job Summary
At SAP, we are committed to empowering our customers to achieve their full potential. As a Customer Success Strategist for Cloud Solutions, you will play a pivotal role in delivering exceptional support and guidance to our clients, driving business outcomes, and ensuring customer satisfaction.
About the Role
This is a client-facing position that requires strong relationship-building skills, excellent communication, and problem-solving abilities. You will work closely with key stakeholders and decision-makers to understand their needs, develop tailored support plans, and provide expertise on SAP Cloud solutions.
Key Responsibilities:
* Develop trusted relationships with clients, understanding their goals, challenges, and priorities.
* Design and implement targeted support engagement plans to drive business outcomes, leveraging best practices and predefined content across all cloud solutions.
* Provide expert guidance on SAP Cloud solutions, facilitating access to product and functional expertise as needed.
* Collaborate with cross-functional teams to resolve complex issues, act as an escalation point, and ensure timely resolution.
What You'll Bring
* A proven track record of successful account management, with a focus on customer success and satisfaction.
* Excellent communication, problem-solving, and interpersonal skills.
* Strong analytical and technical skills, with the ability to navigate complex IT landscapes and lifecycles.
* Familiarity with SAP Preferred Success and Cloud Solutions, with a passion for staying up-to-date on industry trends and advancements.
* Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
Preferred Qualifications
* Bachelor's degree or higher in a relevant field (e.g., Business Administration, Computer Science).
* 3+ years of experience in customer-facing roles, preferably in a cloud computing environment.
* Fluency in English and Spanish, with the ability to communicate effectively with clients across various regions.
Benefits & Location
* Competitive salary: $120,000 - $180,000 per year, depending on location and experience.
* Hybrid working environment with flexible scheduling options.
* Comprehensive benefits package, including medical, dental, and vision coverage.
* Opportunities for professional growth and development, with a focus on continuous learning and skill enhancement.
About SAP
SAP SE is a global leader in enterprise software, empowering businesses to run better and improve people's lives. With over 400,000 customers worldwide, SAP has evolved into a market leader in end-to-end business application software and related services.
We believe in creating a workplace that values diversity, inclusion, and flexibility, where everyone can bring out their best. Join our team and be part of a dynamic, purpose-driven organization that is shaping the future of business and technology.
