Cloud Customer Success Strategist

hace 5 días


Bogotá, Bogotá D.E., Colombia Avaya A tiempo completo
About the Opportunity

This individual will oversee our AXP Public Cloud Customers and solutions, from onboarding to revenue retention. The Individual will work collaboratively and drive end-to-end customer engagement processes, Adoption, Expansion, and Renewals.

Work with team to increase customer references and stories.

The job also includes developing or fine-tuning best practices, reporting, and customer analysis and working with cross-functional teams, sales, services, support, engineering, and partners.

The AXP Customer Success Manager is expected to learn the customer business needs and identify how Avaya may help the customer.

Key Responsibilities:
  • Drive key customer success KPIs
  • Improve end-to-end processes based on industry best practices and lessons learned
About You

To be successful in this role, you will have strong relationship skills, be able to work in a matrix organization, and have experience in a SaaS business overachieving on Net Revenue Retention targets.

Requirements:
  • Customer Engagement and Success competencies and proficiencies
  • Knowledge with customer success tools and processes
  • Negotiation skills
  • Sales and commercial skills
Additional Information

This is a full-time position with up to 50% travel.

Benefits

We offer comprehensive health insurance plans that include medical, dental, and vision for you and your family. We also provide wellness and employee assistance programs.

We encourage employees to use our generous time-off policy on a regular basis.

We provide access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.



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