Advanced Technical Support Specialist
hace 3 semanas
Job Title: Advanced Technical Support Specialist
About the Role:
We are seeking an experienced Remote Service Engineer to join our team at Philips Iberica Sau. As a key member of our support team, you will provide advanced first line remote technical support to customers, communicating solutions or actions in accordance with our regulatory guidelines.
Your Key Responsibilities Will Include:
- Receiving and registering requests or problems coming in from all media channels;
- Accurately documenting service records inclusive of diagnostics, resolution & test procedures, & case status using the service management system;
- Taking ownership of the customer's case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for first time right when the field engineer attends site;
- Acting as escalation initiator on customer service escalations, and providing a clear escalation description of steps taken for resolution/troubleshooting during normal service delivery process steps;
- Acting on complaints (safety / non-safety related) or feedback, following agreed processes to ensure that information is captured as accurately as possible, to allow for timely follow up.
You'll Be The Right Fit If You Have:
- Incident resolution and ticket management experience;
- Experience with HIS and PACS;
- Technical skills on OS (Windows Server 2008-2019);
- BASIC networking understanding (VLAN, Load Balancer, Switches).
About Philips:
We are a health technology company built around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. We're committed to doing the work of your life to help the lives of others.
Estimated Salary Range: €60,000 - €80,000 per year, depending on experience.
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