Technical Support Specialist
hace 1 semana
About DEUNA, a rapidly growing startup that simplifies global payments and powers the next generation of commerce. With our products, we've consolidated hundreds of payment solutions into a single integration, harnessing an intuitive payment orchestration method and centralizing payment reconciliation. Currently present across LATAM, we're seeking exceptional talent to join our team and continue revolutionizing the world of payments.
We're looking for a proactive and customer-oriented Technical Support Specialist to join our team. This role will be responsible for gathering and tracking operational requirements and incidents, monitoring client health, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Gathering and documenting operational requirements and incidents from clients
- Maintaining client system health to proactively identify issues
- Managing incident resolution processes, ensuring timely and effective communication with stakeholders
- Collaborating with cross-functional teams to address client concerns and enhance service delivery
- Utilizing tools such as JIRA and Zendesk for tracking and managing support requests
Qualifications:
- Experience with JIRA and Zendesk is highly desirable
- General knowledge of AWS
- Familiarity with programming languages such as TypeScript, Java, and Go
- Understanding of transaction processing with Payment Service Providers (PSPs) is a plus
- Knowledge of Vtex, Magento, Shopify is a plus
Requirements:
- Strong analytical and problem-solving skills
- Excellent communication skills, verbal and written
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Customer-centric mindset with a proactive approach to issue resolution
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
- Previous experience in technical support or incident management is a plus
We offer:
- A multicultural team distributed throughout LATAM
- Dynamism, agility, and constant innovation
- The best tools and technology to operate
- Stock options
- Vacations and additional PTO
- Remote work from anywhere
Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.
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