Technical Support Expert for Digital Products

hace 23 horas


Colombia Support Shepherd A tiempo completo

Company Overview

We are a comprehensive library of interfaces from top digital products, helping product designers find inspiration in less time. Our extensive mobile app design reference library has over 100,000 iOS and Android screenshots from 500 best-designed apps like Airbnb, Netflix, and Snapchat.

Salary Range

$1,500-$1,800 USD per month.

About the Role

As a Technical Support Expert, you will provide timely and effective assistance to customers, ensuring a seamless user experience. You will develop a deep understanding of our product and its functionalities to effectively assist customers with diverse inquiries and issues.

Duties and Responsibilities

  • Develop a deep understanding of our product and its functionalities.
  • Provide timely and effective assistance to customers.
  • Act as a bridge between customers and internal teams.
  • Identify and escalate complex issues as needed.
  • Manage customer access to our platform.
  • Handle billing inquiries, payment processing, and related requests.
  • Stay updated on product enhancements and industry trends.

Requirements

To be successful in this role, you should have:

  • Minimum 1 year of experience using Stripe.
  • Minimum 1 year of direct interaction with engineers.
  • Minimum 3 years in customer service/support roles, preferably in a technical or software-related field.

Why Work with Us

We offer a dynamic and innovative work environment where you can grow and develop your skills. As a Technical Support Expert, you will be instrumental in delivering exceptional support to our valued customers and contributing to our company's success.



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