Technical Support Specialist
hace 5 días
About the Role: We are seeking a highly skilled Technical Support Specialist to join our team at IT Concepts. In this role, you will provide comprehensive technical support to our government customers across the United States. You will be responsible for installing, maintaining, testing, and troubleshooting computer systems and equipment to ensure optimal operation and user satisfaction.
Responsibilities:
- Deliver both remote and desk-side technical support, responding to IT support tickets and performing diagnostic and repair activities on hardware and software components.
- Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
- Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes.
- Utilize debugging protocols and processes to troubleshoot problems and issues identified by customers.
Requirements:
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
- 2+ years of relevant experience.
- Experience in conducting routine system administration tasks and logging data in system admin logs.
- Knowledge of debugging protocols and processes.
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
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