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Technical Customer Support Associate
hace 1 mes
About the Role:
We are seeking a skilled Technical Customer Support Associate to join our team at Support Shepherd. As a key member of our customer support team, you will play a vital role in delivering exceptional support to our valued customers.
Key Responsibilities:
- Develop a deep understanding of our product and its functionalities to effectively assist customers with diverse inquiries and issues.
- Serve as the primary point of contact for customers, promptly addressing their queries, concerns, and feedback.
- Act as a bridge between customers and internal teams, facilitating the resolution of product-related issues and ensuring timely follow-up.
- Manage customer access to our platform, ensuring smooth onboarding and account maintenance processes.
- Handle billing inquiries, payment processing, and related requests with professionalism and accuracy.
- Stay updated on product enhancements and industry trends, actively contributing to process improvements and suggesting innovative solutions.
- Undertake additional tasks as required to support team objectives and meet evolving customer needs.
Requirements:
- Minimum 1 year of experience using Stripe.
- Minimum 1 year of direct interaction with engineers.
- Minimum of 3 years in customer service/support roles, preferably in a technical or software-related field.
What We Offer:
A competitive salary range of $61,400 - $75,600 per annum, based on location and experience.
