Technical Support Specialist
hace 3 meses
Ideaware is looking for a talented Technical Support Specialist to join our technology team and work on an inspiring international project with one of our partners in the U.S. This is a unique opportunity to work alongside a highly experienced team and contribute to the support and growth of a high-growth multi-vendor marketplace company.
As a Technical Support Specialist, you will focus on continuously improving the support infrastructure that aids our partner's core business activities. You will diagnose and resolve technical issues, provide training, and ensure customer satisfaction. You should thrive in fast-paced environments and be comfortable working autonomously and as part of a team. This role requires a willingness to immerse yourself in their technology and business operations, but prior expertise is not required.
This position offers the opportunity to join a growing company while crucially contributing to maintaining high levels of client satisfaction and support.
- Communicate with clients to diagnose technical issues and provide prompt solutions.
- Provide step-by-step instructions to fix technological problems, always ensuring clear communication.
- Offer backup solutions and alternatives whenever necessary to maintain system functionality.
- Conduct training sessions for clients on new hardware or software products to enhance user experience.
- Utilize instruction manuals and documentation to help users effectively utilize software or hardware.
- Maintain detailed logs of client problems, solutions provided, and customer satisfaction levels.
- Collaborate with our Software Development Team to solve more complex technical issues as they arise.
- Deliver instructions in simple and easy-to-understand terms to users with varying levels of technical knowledge.
- Ability to troubleshoot and solve technological problems efficiently.
- Excellent communication skills, both verbal and written.
- Strong customer service skills with a focus on client satisfaction.
- A team player who is comfortable working in fast-paced, dynamic environments.
- Familiarity with technical documentation and the ability to interpret it for client support purposes.
- Willingness to learn and adapt to new technologies and company-specific software systems.
-
Technical Support Specialist
hace 2 semanas
Colombia Gove A tiempo completoOverviewGove seeks a skilled Technical Support Specialist to join its team. The ideal candidate will have a strong background in IT and excellent problem-solving skills.Salary and BenefitsThe estimated salary for this position is ₹8,00,000 - ₹12,00,000 per annum, depending on experience and qualifications. Gove offers a comprehensive benefits package,...
-
Technical Customer Support Associate
hace 1 mes
Colombia Support Shepherd A tiempo completoAbout the Role:We are seeking a skilled Technical Customer Support Associate to join our team at Support Shepherd. As a key member of our customer support team, you will play a vital role in delivering exceptional support to our valued customers.Key Responsibilities:Develop a deep understanding of our product and its functionalities to effectively assist...
-
Technical Design Specialist
hace 2 semanas
Colombia Peak Support co A tiempo completoJob Title: Technical Design SpecialistPeak Support co is a leading outsourcing firm serving innovative companies worldwide. We're seeking an exceptional CAD Designer to join our team in Colombia, where you'll leverage your expertise in CAD software to design and develop technical drawings and plans for engineering, building, and mechanical projects.About the...
-
Technical Support Expert for Digital Products
hace 4 semanas
Colombia Support Shepherd A tiempo completoCompany OverviewWe are a comprehensive library of interfaces from top digital products, helping product designers find inspiration in less time. Our extensive mobile app design reference library has over 100,000 iOS and Android screenshots from 500 best-designed apps like Airbnb, Netflix, and Snapchat.Salary Range$1,500-$1,800 USD per month.About the RoleAs...
-
Technical Support Specialist
hace 4 semanas
Colombia Deuna A tiempo completoAbout DEUNA, a rapidly growing startup that simplifies global payments and powers the next generation of commerce. With our products, we've consolidated hundreds of payment solutions into a single integration, harnessing an intuitive payment orchestration method and centralizing payment reconciliation. Currently present across LATAM, we're seeking...
-
Technical Support Specialist
hace 4 semanas
Colombia Recruitment Solution A tiempo completoAbout the RoleThis position is responsible for providing Level 2 technical support, ensuring seamless IT operations and excellent customer experience.What You Need to SucceedProficiency in English [C1] is required.Familiarity with API calls, logs, and SQL is necessary for success in this role.Compensation PackageThe salary for this position is $4,200,000 per...
-
Senior Technical Support Specialist
hace 4 semanas
Colombia Nokia A tiempo completoNokia is seeking a highly skilled Senior Technical Support Specialist to join our team in Colombia. As a key member of our support organization, you will play a critical role in ensuring the delivery of exceptional technical support services to our customers.About the RoleThis challenging and rewarding position offers a unique opportunity to work with...
-
Senior Technical Support Specialist
hace 2 semanas
Colombia Deuna A tiempo completoAbout DEUNA We are a rapidly growing startup simplifying global payments and powering next-generation commerce in a single platform. With our products, we've consolidated hundreds of payment solutions into one integration, harnessing an intuitive payment orchestration method, and centralizing payment reconciliation. We're present across LATAM and seeking...
-
Technical Design Specialist
hace 2 semanas
Colombia Peak Support Co A tiempo completoPeak Support Co, an innovative outsourcing firm, is seeking a talented CAD Designer to join their team in Colombia. The company manages customer service and back-office teams for high-growth companies worldwide. Founded in 2015, Peak Support has been recognized as a 4x Inc. 5000 company and a Certified Great Place to Work, with over 2,000 team members across...
-
Advanced Technical Support Specialist
hace 1 mes
Colombia Philips Iberica Sau A tiempo completoJob Title: Advanced Technical Support SpecialistAbout the Role:We are seeking an experienced Remote Service Engineer to join our team at Philips Iberica Sau. As a key member of our support team, you will provide advanced first line remote technical support to customers, communicating solutions or actions in accordance with our regulatory guidelines.Your Key...
-
Customer Support Expert
hace 2 semanas
Colombia Support Shepherd A tiempo completoCompany Overview: At Support Shepherd, we are building a comprehensive library of interfaces from top digital products. Our mission is to help product designers find relevant design inspiration and references in less time and effort.About the Role: We are seeking a proactive Customer Support Specialist with a solid technical background to join our team. Your...
-
Technical Support Specialist
hace 6 meses
Colombia SuperStaff A tiempo completoIn this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...
-
Technical Support Specialist
hace 1 mes
Colombia Tbwa ChiatDay Inc A tiempo completoCompany OverviewPodium is a cutting-edge technology company that aims to empower local businesses with innovative AI-powered solutions. Our mission is to drive customer success and growth through exceptional support services.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in Medellín, Colombia. As a key member of...
-
Technical Support Professional
hace 1 mes
Colombia Career Shepherd A tiempo completoWe are Career Shepherd, a pioneering company that empowers product designers to find inspiration and references in the world's most extensive mobile app design library. Our mission is to bridge the gap between design creativity and technical expertise.Job SummaryCareer Shepherd is seeking an exceptional Customer Support Specialist to join our team. In this...
-
Customer Experience Specialist
hace 2 semanas
Colombia Asurion A tiempo completoTechnical Support & Sales SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. This role involves delivering exceptional customer experiences, providing technical expertise, and selling Asurion's home+ products.Salary: $16.77 per hour + up to $700/month in performance-based bonuses.Job Description:In this role, you will be the...
-
Linux System Administration Technical Support Specialist
hace 2 semanas
Colombia Red Hat A tiempo completoUnlock your potential in a dynamic and supportive environment as a Linux System Administration Technical Support Specialist with Red Hat. This role presents an exceptional opportunity to join our Global Support Services team remotely in Colombia, working closely with enterprise subscription customers to deliver top-notch technical support experiences.About...
-
Technical Project Specialist
hace 6 meses
Colombia Wolfram A tiempo completo**Job title**:Technical Project Specialist Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is seeking a highly motivated Technical Project Specialist to join the Academic Innovation Support Group. The Technical Project Specialist is not just another team member in the Academic Innovation Support Group. They are a key advocate, driving...
-
Senior Technical Operations Specialist
hace 4 semanas
Colombia Ideaware Co A tiempo completoJob Title:Senior Technical Operations SpecialistAbout Us:Ideaware Co is a high-growth multi-vendor marketplace company. We're seeking a talented Senior Technical Operations Specialist to join our technology team and work on an inspiring international project with one of our partners in the U.S.Salary:$80,000 - $110,000 per yearJob Description:We're looking...
-
Technical Customer Support
hace 1 mes
Colombia Lean Tech A tiempo completoCompany Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...
-
Global Payment Support Specialist
hace 4 semanas
Colombia Aci Worldwide, Inc. A tiempo completoAt Aci Worldwide, Inc., we're shaping the future of payments. As a Global Payment Support Specialist in our Bogotá office, you'll be at the forefront of safeguarding and processing transactions for organizations worldwide. Our diverse and passionate team is dedicated to making possibilities happen in the payments industry.Job SummaryWe're seeking an...