Advanced Customer Support Expert

hace 3 días


Colombia AssureSoft Corporation A tiempo completo
Job Summary

We are seeking a highly skilled Advanced Support Manager to join our team at AssureSoft Corporation.

Key Responsibilities
  • Deliver expert-level assistance and problem-solving for complex customer issues.
  • Act as a senior resource for escalated customer cases.
  • Ensure clear and professional communication with customers.
  • Record all interactions and troubleshooting processes.
  • Identify and implement improvements to processes within the support team.
Requirements
  • 3+ years of proven experience in technical customer support.
  • A strong passion for delivering exceptional customer service.
  • Familiarity with customer support platforms.
  • Understanding of eCommerce platforms and technical proficiency with website management.
  • Advanced English.


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