Advanced Customer Support Expert
hace 3 días
We are seeking a highly skilled Advanced Support Manager to join our team at AssureSoft Corporation.
Key Responsibilities- Deliver expert-level assistance and problem-solving for complex customer issues.
- Act as a senior resource for escalated customer cases.
- Ensure clear and professional communication with customers.
- Record all interactions and troubleshooting processes.
- Identify and implement improvements to processes within the support team.
- 3+ years of proven experience in technical customer support.
- A strong passion for delivering exceptional customer service.
- Familiarity with customer support platforms.
- Understanding of eCommerce platforms and technical proficiency with website management.
- Advanced English.
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