Infrastructure Technical Support Specialist
hace 1 mes
We are seeking a highly skilled Infrastructure Technical Support Specialist to join our team at Red Hat. As a Technical Support Specialist, you will be responsible for delivering exceptional customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers.
Key Responsibilities:
- Provide technical support and troubleshooting services to customers over the phone and online.
- Investigate and resolve complex technical issues related to Red Hat Enterprise Linux (RHEL) and other Red Hat products.
- Collaborate with engineers and developers to develop creative solutions for customers.
- Contribute to the global Red Hat knowledge management system by sharing knowledge gained from troubleshooting issues.
Requirements:
- 3+ years of experience in a support, sustaining, or development engineer role within an enterprise environment.
- Excellent understanding of Linux and UNIX, with basic Linux system administration experience preferred.
- Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.
- Ability to communicate clearly and effectively with customers of varying technical expertise.
- First-rate customer service skills, with prior help desk experience or customer-focused experience preferred.
About Red Hat:
Red Hat is the world's leading provider of enterprise open source software solutions. We use a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates work flexibly across 40+ countries, and we encourage creative, passionate people to contribute their ideas and make an impact.
Diversity, Equity & Inclusion at Red Hat:
Red Hat's culture is built on open source principles of transparency, collaboration, and inclusion. We empower people from diverse backgrounds to share ideas, challenge the status quo, and drive innovation.
Equal Opportunity Policy (EEO):
Red Hat is an equal opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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