Technical Support Liaison

hace 1 mes


Colombia Support Shepherd A tiempo completo
About the Role

We are seeking a proactive and dynamic technical support specialist to join our team at Support Shepherd. This pivotal role requires delivering exceptional support to our valued customers by providing timely and effective assistance, ensuring a seamless user experience, and fostering strong customer satisfaction.

Key Responsibilities
  1. Develop a deep understanding of our product and its functionalities to effectively assist customers with diverse inquiries and issues.
  2. Serve as the main point of contact for customers, addressing their queries, concerns, and feedback.
  3. Act as a bridge between customers and internal teams, facilitating the resolution of product-related issues and ensuring timely follow-up.
  4. Identify and escalate complex issues as needed, ensuring swift resolution and maintaining customer satisfaction.
  5. Manage customer access to our platform, ensuring smooth onboarding and account maintenance processes.
  6. Handle billing inquiries, payment processing, and related requests with professionalism and accuracy.
  7. Stay updated on product enhancements and industry trends, actively contributing to process improvements and suggesting innovative solutions.
  8. Undertake additional tasks as required to support team objectives and meet evolving customer needs.
Requirements

Minimum 1 year of experience using Stripe and 1 year of direct interaction with engineers. Minimum of 3 years in customer service/support roles, preferably in a technical or software-related field.

Application Instructions

When applying, state you found this job on Pangian.com Remote Network.



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