Cloud Service Delivery Lead
hace 3 semanas
We are seeking a seasoned professional to lead our team in delivering cutting-edge Salesforce solutions to our clients. As a Cloud Service Delivery Lead, you will play a pivotal role in shaping the future of our company by overseeing the successful implementation of large-scale enterprise projects.
About NeuraFlashAt NeuraFlash, we pride ourselves on being a leading provider of innovative technology solutions. Our team is comprised of talented individuals who share a passion for pushing the boundaries of what is possible with Salesforce. We are committed to delivering exceptional results and fostering a culture of excellence, innovation, and collaboration.
Job DescriptionThe ideal candidate will have extensive experience in managing complex software development lifecycle (SDLC) projects, as well as a deep understanding of Salesforce administration and customization. You will be responsible for leading cross-functional teams, ensuring timely delivery, and maintaining high-quality standards throughout the project life cycle.
You will work closely with our customers to understand their business requirements, identify areas for process improvement, and develop tailored solutions using Salesforce's declarative configuration capabilities. Your expertise in designing and implementing Service Cloud solutions will enable our clients to streamline their customer service operations, improve efficiency, and enhance customer satisfaction.
- Leverage your technical skills to configure Salesforce Field Service Cloud solutions, ensuring seamless integration with existing systems.
- Develop and maintain strong relationships with clients, stakeholders, and internal teams to ensure effective communication and collaboration.
- Conduct thorough business process reviews to identify areas for improvement and implement optimized solutions using Salesforce best practices.
- Mentor junior team members, providing guidance and support to help them grow professionally and personally.
To succeed in this role, you must possess:
- Minimum 3+ years of experience in a similar leadership position, with a proven track record of managing large-scale projects and delivering results under tight deadlines.
- 2+ years of experience working with Salesforce, with a focus on Service Cloud and Sales Cloud configurations.
- Deep knowledge of Salesforce administration, Apex, VisualForce, and Web Services.
- Experience in leading Enterprise Service Cloud projects, including ground-up Field Service and Sales Cloud deployments.
We welcome candidates with the following skills:
- Expertise in Communities and Wave Analytics.
- Familiarity with AI-powered tools and platforms.
- Proficiency in Agile project management methodologies.
- A minimum of one current Salesforce certification (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder).
The estimated annual salary for this position is $120,000-$150,000, depending on qualifications and experience.
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