Financial Services Delivery Manager
hace 2 semanas
Job Overview
Sapiens International, a leading provider of software solutions for the financial services industry, is seeking a highly skilled Financial Services Delivery Manager to join our team. As a key member of our delivery organization, you will be responsible for ensuring the successful establishment and continuous delivery of services to our clients.
About Sapiens
We empower the financial sector to transform and become digital, innovative, and agile. With 40 years of industry expertise, we offer a complete insurance platform, pre-integrated, low-code solutions, and a cloud-first approach that accelerates customers' digital transformation. Our global team of over 5,000 employees operates through offices in North America, the UK, EMEA, and Asia Pacific.
Job Description
The Financial Services Delivery Manager will be responsible for:
- End-to-end establishment and continuous delivery of services across three layers: Cloud Infrastructure, Application and Technical Support, and Software Delivery;
- Controlling infrastructure costs and customer dedicated teams' costs;
- Ensuring all contractual commitments and SLAs are fulfilled, including incident resolution targets, request fulfillment targets, governance models, support models, reporting, escalations, and other service metrics;
- Compliance and Security of supported solutions;
- Managing relationships with customers and acting as their trusted advisor;
- Preparing and presenting internal and customer-facing service reports;
- Creating opportunities for the sales of additional services;
- Service Design for additional services;
- Delivery of software to customer environments and release management;
- Transitioning from project delivery/provisioning to production (BAU).
Requirements
To be successful in this role, you should have:
- Familiarity with ITIL processes and their definition, tools, and implementation (Service Now);
- Experience with software project management/software release management;
- Setting up application management services in a software services company;
- Service Manager/Service Delivery Manager role with over 4 years' experience;
- Setting up hosting solutions for customers;
- Experience of Cloud Hosting Solutions components, including operational aspects of infrastructure, environments, networks, and security;
- Cloud infrastructure, particularly Azure Kubernetes, emphasis on cost control;
- The ability to work under pressure;
- Very good English skills (verbal and writing).
Estimated Salary Range
$80,000 - $120,000 per year, depending on location and experience.
Benefits
Sapiens offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Equal Opportunity Employer
Sapiens is an equal opportunity employer and welcomes applications from diverse candidates.
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