Expert SAP Technical Service Lead
hace 5 horas
**Job Title:** Expert SAP Technical Service Lead
SAP SE is seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager. The successful candidate will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery.
**Key Responsibilities:
- Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions, and other contractual entitlements for technical components as per contract.
- Be the technical landscape owner.
- Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
**Requirements:
- Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
- High proficiency in customer communications and presentations.
- Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
- Proficiency in English is mandatory; additional language skills are an asset.
**Preferred Skills:
- Certifications in SAP Basis/Application, Project Management, or Hyperscalers (Azure/AWS/GCP).
- Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.
**What You Bring:
- High interest in technical topics and motivation to learn.
- Excellent communication skills and experience in customer-facing roles.
- Ability to switch communication styles for technical and non-technical audiences.
**Salary Range:
$120,000 - $180,000 per year.
**Location:
Bogota, Colombia. Work model: hybrid work - 3x a week onsite.
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