Service Delivery Specialist

hace 3 días


Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo
Job Overview

We are seeking a highly skilled Service Delivery Specialist to join our team at Endava Limited. This role involves overseeing the resolution of IT incidents, ensuring minimal disruption to business operations.

About Us

At Endava Limited, we harness technology to drive meaningful change. Our mission is to combine world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

Responsibilities
  1. Coordinate incident response teams, assigning tasks and monitoring progress.
  2. Conduct root cause analysis to identify underlying issues.
  3. Implement corrective actions to prevent recurrence.
  4. Update stakeholders on incident status and resolution.
  5. Identify recurring incidents and develop preventive measures.
  6. Work with relevant teams to implement changes to improve system stability.
Requirements
  • 4+ years of experience in delivery of similar ITIL aligned services to SLAs.
  • Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.
  • Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs.
  • Strong analytical skills and problem-solving abilities.
  • Experience with incident management tools and methodologies (e.g., ITIL).
Benefits
  • A competitive salary package, including a base salary of $80,000 - $110,000 per annum.
  • Global career opportunities and non-linear career paths.
  • Complex projects and rotations for professional growth and development.
  • Internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, and conferences.


  • Bogotá, Bogotá D.E., Colombia MANN+HUMMEL GmbH A tiempo completo

    Job SummaryMANN+HUMMEL GmbH, a leading expert in filtration solutions, seeks an experienced Customer Service Delivery Specialist to oversee order fulfillment and customer relationships across North and South America, Central America, and the Caribbean. As a key member of our team, you will ensure seamless delivery processes, provide commercial guidance to...


  • Bogotá, Bogotá D.E., Colombia BOG Fortrea Colombia Ltda. A tiempo completo

    **Company Overview**BOG Fortrea Colombia Ltda. is a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience.We provide pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20...


  • Bogotá, Bogotá D.E., Colombia Broadvoice A tiempo completo

    **Company Overview**Broadvoice is a leading cloud communications company that specializes in creating global connections. Our mission is to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters.We're committed to fostering a supportive and engaging work environment for all employees....


  • Bogotá, Bogotá D.E., Colombia BOG Fortrea Colombia Ltda. A tiempo completo

    Discover a dynamic opportunity at BOG Fortrea Colombia Ltda., a leading global contract research organization, to become an integral part of our Human Resources team.We are seeking a highly skilled HR Service Delivery Specialist to join our team in Colombia. This role will involve delivering exceptional customer service, providing timely and accurate...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    BruntWork is a dynamic food production and delivery company, offering an exciting opportunity for a Bilingual Customer Support Specialist to join our team.Job OverviewWe are seeking a highly skilled and experienced Bilingual Customer Support Specialist to provide exceptional customer service in both English and Spanish. As a key member of our customer...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Role OverviewWe are seeking a skilled Service Delivery Manager to join our team at Endava Limited. This role will be responsible for ensuring the successful delivery of our services to clients, defining and shaping processes and tools to maintain and increase product value, and managing relationships between clients and our operational services teams.Key...


  • Bogotá, Bogotá D.E., Colombia Abbott Laboratories A tiempo completo

    Job Title: International Service Delivery SpecialistAbout Abbott LaboratoriesAbbott Laboratories is a global leader in the healthcare industry, pushing the boundaries of medical science and technology to improve people's lives. With a strong presence in dozens of countries around the world, we are recognized as one of the most admired companies globally by...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    We are committed to investing in our employees and helping you continue your career at ScotiaTech. As an IT Service Delivery Specialist, you will play a key role in the overall success of our Global Change Management process.Key ResponsibilitiesYou will be responsible for ensuring that technology changes within production are effectively planned, tested,...


  • Bogotá, Bogotá D.E., Colombia Publicis Global Delivery A tiempo completo

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at Publicis Global Delivery.


  • Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    **Job Summary**As a Service Delivery Manager at Endava, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers. Your primary goal will be to define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client...


  • Bogotá, Bogotá D.E., Colombia Abbott Laboratories A tiempo completo

    Job Overview: A Country Service Manager opportunity exists at Abbott Laboratories in Bogotá, Colombia. This position requires a professional with experience in customer support and technical application to lead the Customer Support Specialist team in achieving optimal customer satisfaction.


  • Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    We are seeking an experienced IT Service Delivery Manager to join our team at Endava. This is a challenging and rewarding role that requires strong leadership and technical skills.As an IT Service Delivery Manager, you will be responsible for ensuring the successful delivery of our services to our clients. This includes developing client relationships,...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Description:At Lenovo, we are seeking a highly skilled Service Delivery Operations Manager to join our team. In this role, you will be responsible for delivering end-to-end services in Central America and the Caribbean, focusing on cost control and customer satisfaction.Key Responsibilities:Manage and develop authorized service centers to ensure they...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Company OverviewWe are Lenovo, a global technology powerhouse with a bold vision to deliver Smarter Technology for All. Our portfolio includes AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services.About the RoleThe Technical Service Delivery Lead will lead a team of Service Desk Engineers and serve as a trusted...


  • Bogotá, Bogotá D.E., Colombia Schneider Electric A tiempo completo

    Overview: Schneider Electric is seeking a highly skilled professional to fill the role of Service Order Booking Specialist. This position is responsible for ensuring seamless order booking and contract management processes.About the Role: As a key member of our team, you will be responsible for reviewing customer purchase orders, validating critical...


  • Bogotá, Bogotá D.E., Colombia Publicis Global Delivery A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Financial Operations Specialist to join our team at Publicis Global Delivery. In this role, you will be responsible for creating Production Jobs, monitoring Job progress, and issuing billing instructions to the shared service team.About the RoleThe ideal candidate will have excellent communication skills,...


  • Bogotá, Bogotá D.E., Colombia Design To Delivery Inc A tiempo completo

    About the RoleDesign To Delivery Inc is seeking an experienced Contract Specialist to join our team in the DC Metro Area. This position involves providing acquisition support services for government clients, and the successful candidate will serve as a technical resource and advisor.


  • Bogotá, Bogotá D.E., Colombia Publicis Global Delivery A tiempo completo

    Job Title: Data Scientist SpecialistJob Summary:We are seeking a highly skilled Data Scientist Specialist to join our team at Publicis Global Delivery. As a Data Scientist Specialist, you will be responsible for developing machine learning models to predict customer behavior and owning various stages of the model development lifecycle.Key...


  • Bogotá, Bogotá D.E., Colombia Schneider Electric A tiempo completo

    Job Overview">We are seeking a highly skilled Service Coordination Specialist to join our team at Schneider Electric in Bogotá. This role involves scheduling service execution at customer sites with active service contracts, ensuring all necessary resources are available and the closest qualified technician is assigned to meet customer requirements.">About...


  • Bogotá, Bogotá D.E., Colombia Publicis Global Delivery A tiempo completo

    At Publicis Global Delivery, we are looking for a talented Digital Marketing Specialist to lead our digital campaigns.The estimated salary for this position is $80,000-$110,000 per year, depending on location and experience.About the JobThis role is responsible for implementing, optimizing, and reporting on paid media advertisements across various digital...