Cloud Service Delivery Lead

hace 3 semanas


Bogotá, Bogotá D.E., Colombia NeuraFlash A tiempo completo

We are seeking a highly skilled Cloud Service Delivery Lead - Salesforce to join our incredible team at NeuraFlash. With this role, you will be responsible for overseeing the delivery of innovative Salesforce solutions to our clients.

Key Responsibilities:
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
  • Configure Salesforce Service Cloud solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Drive best practice UX design into each and every aspect of solution delivery
  • Manage all aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Oversee and be accountable for the successful completion of all aspects of assigned projects
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Requirements:
  • 3+ years project experience in a hands-on technical consulting and project management role
  • 2+ years of project delivery experience with Salesforce
  • Deep understanding of Salesforce administration required (Service Cloud, Sales Cloud, and Force.com)
  • Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
  • Experience with Experience Cloud and CRM Analytics highly preferred
  • Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
  • Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
  • Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise, and process methodology
  • Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
  • Proven ability to successfully juggle multiple projects, deliverables, and deadlines simultaneously
  • Full English proficiency
  • Ability to travel internationally

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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