Senior IT Service Delivery Lead

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

Job Overview:

We are seeking a seasoned Senior IT Service Delivery Lead to join our team at Endava. This is a fantastic opportunity for an experienced professional to take on a key leadership role and make a significant impact on the delivery of our IT services.

About the Role:

In this critical position, you will be responsible for ensuring the successful delivery of our IT services to our clients. You will work closely with internal teams and external stakeholders to define and implement service strategies, processes, and tools that meet our clients' needs and expectations.

You will also be responsible for managing multiple work streams, prioritizing tasks, and making decisions that drive business results. Your expertise in ITIL-aligned service delivery will be invaluable in helping us maintain high levels of customer satisfaction and loyalty.

Key Responsibilities:

  • Service Strategy and Design: Develop and implement service strategies that align with our clients' business objectives.
  • Service Transition: Ensure seamless transitions of new services or changes to existing services into support according to established processes.
  • Service Operations: Oversee the day-to-day operations of our IT services, including incident management, problem management, and change management.
  • Service Reporting: Provide regular reporting to senior management on service performance metrics, including SLA compliance, customer satisfaction, and cost efficiency.
  • Team Leadership: Lead and mentor a team of service delivery professionals, providing guidance, coaching, and development opportunities to help them grow and succeed in their roles.

Requirements:

  • 5+ years of experience in IT service delivery, preferably in a leadership role.
  • Proven track record of delivering high-quality services to clients while driving business results.
  • Strong understanding of ITIL-aligned service delivery practices and principles.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to prioritize tasks, manage multiple work streams, and make decisions that drive business results.

What We Offer:

We offer a competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus, career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership, complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences, hybrid work and flexible working hours, employee assistance programme, global internal wellbeing programme, access to wellbeing apps, global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Estimated Salary Range: $120,000 - $180,000 per year.



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