Technical Service Delivery Lead
hace 3 semanas
Overview
\We are a leading technology company, harnessing innovation to drive meaningful change. Our teams combine world-class engineering with industry expertise and a people-centric mindset to create dynamic platforms and intelligent digital experiences.
\Job Summary\
We are seeking an experienced Incident Manager to oversee the resolution of IT incidents, ensuring minimal disruption to business operations.
\This role involves coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.
\About You\
You will be responsible for receiving, logging, and classifying IT incidents, coordinating incident response teams, assigning tasks, and monitoring progress.
\- \
- Conduct root cause analysis to identify underlying issues.\
- Implement corrective actions to prevent recurrence.\
- Update stakeholders on incident status and resolution.\
- Identify recurring incidents and develop preventive measures.\
- Work with relevant teams to implement changes to improve system stability.\
In this role, you will maintain a comprehensive knowledge base of known issues and solutions, share knowledge with team members, generate incident reports and metrics, analyze data to identify trends and areas for improvement.
\Requirements\
- \
- 4+ years of experience in IT service delivery.\
- Experience working in delivery of similar ITIL aligned services to SLAs.\
- Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.\
- Excellent communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs.\
- Able to remain calm under pressure and possess diplomatic skills.\
- Strong understanding of IT infrastructure and operations.\
- Experience with incident management tools and methodologies (e.g., ITIL).\
- Problem-solving and analytical skills.\
Benefits\
We offer a competitive salary package, including a generous compensation range estimated at $85,000 - $110,000 per annum, depending on location and experience. Additionally, you will have access to our global benefits program, which includes:
\- \
- Career Development\
- \
- Global career opportunities\
- Non-linear career paths\
- \
- Learning Opportunities\
- \
- Complex projects\
- Rotations\
- Internal tech communities\
- \
- Work-Life Balance\
- \
- Hybrid work arrangements\
- \
-
Cloud Service Delivery Lead
hace 3 semanas
Bogotá, Bogotá D.E., Colombia NeuraFlash A tiempo completoWe are seeking a highly skilled Cloud Service Delivery Lead - Salesforce to join our incredible team at NeuraFlash. With this role, you will be responsible for overseeing the delivery of innovative Salesforce solutions to our clients.Key Responsibilities:Facilitate business process reviews to identify customer requirements and processesTranslate customer...
-
Expert SAP Technical Service Lead
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo**Job Title:** Expert SAP Technical Service LeadSAP SE is seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager. The successful candidate will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption...
-
Senior IT Service Delivery Lead
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Endava A tiempo completoJob Overview:We are seeking a seasoned Senior IT Service Delivery Lead to join our team at Endava. This is a fantastic opportunity for an experienced professional to take on a key leadership role and make a significant impact on the delivery of our IT services.About the Role:In this critical position, you will be responsible for ensuring the successful...
-
Technical Service Delivery Specialist
hace 19 horas
Bogotá, Bogotá D.E., Colombia Softwareone Deutschland Gmbh A tiempo completoWhy Choose Softwareone Deutschland Gmbh?We prioritize delivering exceptional results for our customers, the business, and our employees. Our team is passionate about providing Customer Happiness and achieving remarkable outcomes.A Supportive Work EnvironmentOur leaders empower their teams, fostering a culture that prioritizes Employee Happiness. We operate...
-
Service Delivery Director
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Endava A tiempo completoWe are seeking a seasoned Service Delivery Manager to lead our client-facing teams in delivering high-quality IT services.About EndavaEndava is a global company that harnesses technology to drive meaningful change. We combine world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital...
-
Cloud Service Delivery Lead
hace 3 semanas
Bogotá, Bogotá D.E., Colombia NeuraFlash A tiempo completoWe are seeking a seasoned professional to lead our team in delivering cutting-edge Salesforce solutions to our clients. As a Cloud Service Delivery Lead, you will play a pivotal role in shaping the future of our company by overseeing the successful implementation of large-scale enterprise projects.About NeuraFlashAt NeuraFlash, we pride ourselves on being a...
-
Technical Service Solutions Manager
hace 1 mes
Bogotá, Bogotá D.E., Colombia Sapiens International A tiempo completoSapiens International: Cloud Infrastructure and Support Expert OpportunitySalary: $80,000 - $120,000 per yearWe are seeking a highly skilled Technical Service Solutions Manager to join our team at Sapiens International. This role will be responsible for providing expert-level support for customer business operations, including cloud infrastructure,...
-
Bogotá, Bogotá D.E., Colombia Rti International A tiempo completoCompany Overview: RTI International is a global organization dedicated to improving the human condition by turning knowledge into action. Our work combines technical expertise in policy, research, and program implementation to improve the lives of people worldwide.Salary: The salary range for this position is estimated to be around $60,000 - $80,000 per...
-
Service Delivery Expert
hace 6 días
Bogotá, Bogotá D.E., Colombia Endava A tiempo completoGain full access to exclusive job listings from leading companies worldwide.Verified, High-Quality Jobs Only No ads, scams, or junk-just genuine opportunities.Explore thousands of open positions tailored to your lifestyle, including flexible remote jobs.Exclusive Resume Review Receive expert feedback with personalized suggestions to enhance your resume.About...
-
Service Delivery Manager
hace 2 meses
Bogotá, Bogotá D.E., Colombia Endava A tiempo completo**Job Summary**As a Service Delivery Manager at Endava, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers. Your primary goal will be to define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client...
-
Service Delivery Director
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completoService Delivery DirectorWe are seeking an experienced Service Delivery Director to join our team in Endava Limited. In this role, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers.Key Responsibilities:Develop client relationships and contractual management by actively participating in...
-
Technical Support Manager
hace 1 mes
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoJob Overview Seligo Tech is seeking a skilled Technical Support Manager to lead our L2 Technical Support and requirements team. This role involves supporting our corporate business with its technical requirements, delivering world-class service, and driving permanent improvement initiatives.About the Role The successful candidate will be responsible for...
-
Technical Support Specialist
hace 19 horas
Bogotá, Bogotá D.E., Colombia Philips Iberica Sau A tiempo completoJob OverviewThe purpose of the Technical Support Specialist role is to provide advanced first-line remote technical support to customers, ensuring prompt resolution and effective communication.About PhilipsWe are a leading health technology company committed to delivering quality healthcare solutions worldwide. Our mission is to make a meaningful difference...
-
Service Delivery Director
hace 2 semanas
Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completoIngenuity meets excellence in this role as a Service Delivery Director at INGEPSY. This position offers a unique blend of technical and customer-centric skills, with an estimated annual salary of $120,000.About the RoleThis dynamic individual will lead a team of experts in delivering top-notch services to our esteemed customers worldwide. As a key player in...
-
Service Delivery Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completoJob OverviewWe are seeking a highly skilled Service Delivery Specialist to join our team at Endava Limited. This role involves overseeing the resolution of IT incidents, ensuring minimal disruption to business operations.About UsAt Endava Limited, we harness technology to drive meaningful change. Our mission is to combine world-class engineering, industry...
-
Sap Se Technical Service Manager Role
hace 1 semana
Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completoJob OverviewAs a Technical Service Manager at Sap Se, you will be responsible for delivering high-quality technical managed services to Rise with Sap customers in their S/4HANA Private Cloud adoption journey.Key Responsibilities:Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions, and other...
-
Customer Service Delivery Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia MANN+HUMMEL GmbH A tiempo completoJob SummaryMANN+HUMMEL GmbH, a leading expert in filtration solutions, seeks an experienced Customer Service Delivery Specialist to oversee order fulfillment and customer relationships across North and South America, Central America, and the Caribbean. As a key member of our team, you will ensure seamless delivery processes, provide commercial guidance to...
-
Cloud Service Delivery Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia NeuraFlash A tiempo completoJob OverviewWe are seeking an experienced Cloud Service Delivery Specialist to join our team at NeuraFlash. This role will involve working closely with our customers to deliver high-quality Service Cloud solutions.Key ResponsibilitiesWork with customers to define project requirements and propose tailored solutionsArchitect and implement best-in-class Service...
-
Service Delivery Excellence Manager
hace 1 semana
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoThe Service Delivery Excellence Manager position at Ingepsy offers a unique opportunity to excel in customer support, project management, and technical expertise. Our team is dedicated to delivering exceptional services to our customers globally, and we are seeking a skilled professional to join us in this mission.As a Service Delivery Excellence Manager,...
-
SAP Technical Service Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia SAP SE A tiempo completoJob Description:We are seeking an experienced SAP Professional to fill the role of Technical Service Manager in our Bogota, Colombia office.About the Job:This is a unique opportunity for a highly skilled and motivated individual to join our team as a Technical Service Manager. As a key member of our team, you will be responsible for delivering high-quality...