IT Service Delivery Specialist
hace 4 días
We are seeking an experienced IT Service Delivery Specialist to oversee the resolution of IT incidents, ensuring minimal disruption to business operations. As part of our team, you will be responsible for coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.
This role requires excellent communication skills and experience dealing with staff ranging from Service Desk analysts to senior IT Managers and CIOs. You must be highly efficient and well-organized, with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans.
Responsibilities:- Receive, log, and classify IT incidents
- Coordinate incident response teams, assigning tasks and monitoring progress
- Conduct root cause analysis to identify underlying issues
- Implement corrective actions to prevent recurrence
- Update stakeholders on incident status and resolution
In addition to these responsibilities, you will also maintain a comprehensive knowledge base of known issues and solutions, share knowledge with team members to improve response times, generate incident reports and metrics, and analyze data to identify trends and areas for improvement.
Requirements:- 4+ years of experience in IT service delivery
- Experience working in the delivery of similar ITIL-aligned services to SLAs
- Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting
- Excellent written and spoken English
- Able to write clear and articulate reports
- Diplomatic and able to remain calm under pressure
We offer a competitive salary package, including a base salary of $70,000 - $90,000 per annum, depending on experience. In addition, you will receive a range of benefits, including a global internal wellbeing program, access to wellbeing apps, and opportunities for career development and growth within our organization.
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