SAP Technical Service Manager
hace 2 días
We are seeking an experienced SAP Professional to fill the role of Technical Service Manager in our Bogota, Colombia office.
About the Job:This is a unique opportunity for a highly skilled and motivated individual to join our team as a Technical Service Manager. As a key member of our team, you will be responsible for delivering high-quality technical managed services to our customers, ensuring their satisfaction through effective service delivery.
The successful candidate will have a strong background in SAP solutions, technology, and products, as well as cloud technology. They will be able to work effectively as part of a virtual, dynamic, and dispersed team, with good understanding of cloud architecture and IT technical infrastructure.
Key Responsibilities:- Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions, and other contractual entitlements for technical components as per contract.
- Be the technical landscape owner and responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
- Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.
- Introduce technical managed services scope, roles, and responsibilities as part of customer onboarding to establish and strengthen the partnership.
- Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
- Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
- Act as a trusted technical advisor in safeguarding and sharing the innovation roadmap with the customer.
- Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
- Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
- Be part of the SAP overall governance model set up for each customer.
- Active internal and external stakeholder management.
- Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives.
- Guide customers on key topics like Business Continuity, Security & Compliance.
- Maintain customer satisfaction through proactive issue mitigation and escalation management.
- Support customer critical situations and de-escalations.
- Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals, and other revenue leakage possibilities.
To succeed in this role, the ideal candidate will possess the following skills and qualifications:
- Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
- High proficiency in customer communications and presentations.
- Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
- Proficiency in English is mandatory; additional language skills are an asset.
The successful candidate will have a minimum of 6 years of SAP Technical Administration with SAP Basis skills, 3 years of customer-facing SAP Technical Consulting experience, and experience in solution design, enterprise architecture, and SAP implementation.
Salary:The estimated salary for this role is between $80,000 - $120,000 per annum, depending on experience.
Benefits:SAP offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Location:This role is based in Bogota, Colombia, with a hybrid work arrangement that requires 3 days per week onsite.
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