Service Delivery Director
hace 3 semanas
We are seeking an experienced Service Delivery Director to join our team in Endava Limited. In this role, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers.
Key Responsibilities:
- Develop client relationships and contractual management by actively participating in Client/internal contract negotiations.
- Produce service design requirements and contribute to estimating costs, timescales, and resource requirements for successful service delivery.
- Manage service catalogues, governance, process development, problem resolution, customer satisfaction, commercial management, and business continuity.
Requirements:
- 5+ years of experience in delivering similar ITIL aligned services to SLAs.
- Working knowledge of virtualization, networking, shared and dedicated hosting technologies.
- Excellent communication and organizational skills with the ability to manage multiple work streams and internal resources.
Benefits:
- Competitive salary package ($120,000-$180,000 per year) including bonuses and share plan.
- Career development opportunities through career coaching, global career paths, and internal development programs.
- Access to complex projects, rotations, training, certifications, and online learning platforms.
- Hybrid work and flexible working hours, employee assistance program, and global wellbeing program.
About Us:
Endava Limited is a global company that harnesses technology to drive meaningful change. We consult and partner with leading brands to create dynamic platforms and intelligent digital experiences.
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