Service Delivery Team Manager

hace 2 días


Bogotá, Bogotá D.E., Colombia Teletech Holdings, Inc. A tiempo completo

Job Overview

We are seeking an experienced Service Delivery Team Manager to lead our team in Barranquilla, Colombia. As a key member of our team, you will be responsible for coaching and mentoring associates, ensuring the achievement of company and client goals.

Responsibilities

  • Cultivate a high-performing team by providing coaching and feedback, recognizing achievements, and addressing employee-related issues.
  • Manage multiple tasks and projects, including monitoring absence and attendance, processing payroll, and performing administrative duties.
  • Utilize various tools and applications to accomplish required tasks, troubleshoot technology issues, and support outage processes.

About the Role

This is an excellent opportunity for someone who is passionate about leadership, customer service, and teamwork. You will have the chance to impact the financial health of our company while leading with compassion and empathy.

What We Offer

  • A supportive work environment that encourages career growth and development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A competitive salary package, including a performance bonus opportunity.
  • Tuition reimbursement and paid time off (PTO) benefits.

About Us

TTEC is a global business process outsourcing company that helps companies build engaged, pleased, and profitable customer experiences powered by humanity and technology. With over 40 years of experience, we have helped many leading brands achieve their customer service goals.



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