Senior Manager, Airline Account Relations
hace 2 semanas
Job Title
Senior Manager, Airline Account RelationsPosition Type: Permanent
Job Family: Account Management
Role Overview:
In this pivotal role, you will oversee the relationship management with key Airline partners across the LATAM region, with a primary focus on the Brazilian market. Your responsibilities will encompass nurturing and expanding these partnerships, ensuring the delivery of existing solutions and services, and managing commercial interactions to drive revenue in collaboration with the Pre Sales, Customer Product & Solutions, and Customer Success Management teams. Your efforts will be crucial in maintaining high levels of customer satisfaction and profitability while contributing to the growth of Amadeus's market share and revenue.
Key Responsibilities:
Manage Strategic Accounts:
1) Foster a robust and trustworthy relationship between the strategic Airline accounts and Amadeus IT and Distribution Teams.
2) Address and resolve issues and complaints related to strategic accounts.
3) Facilitate effective communication between strategic accounts and internal Amadeus Teams.
4) Ensure the financial health of accounts by collaborating with Finance to address billing and invoicing inquiries.
Enhance Market Share and Revenue:
1) Implement a consultative selling approach.
2) Understand and identify the specific needs and expectations of existing clients.
3) Explore new opportunities and propose tailored solutions to Airline partners.
4) Develop and maintain customized Strategic Account Development Plans (SADP) for each Airline partner, ensuring all opportunities are documented in the CRM.
Oversee Commercial Operations:
1) Process operational requests from Airline partners efficiently.
2) Ensure customers leverage Amadeus technology effectively to meet established performance and service metrics.
3) Communicate new product and solution releases to customers promptly.
4) Collaborate with IT Sales, Pre Sales, Customer Product & Solutions, and CSM teams to expand the IT portfolio.
5) Organize regular business reviews and in-depth sessions on specific topics.
6) Work closely with Revenue Operations to secure approvals for business cases related to renewals and market share growth.
Maintain Industry Knowledge:
Stay informed about the current product portfolio and the specific benefits of products for each Airline partner, along with relevant industry trends, strategies, competitors, and pricing.
Candidate Profile:
- Minimum of 10 years of relevant experience in Airline IT and Distribution or with a vendor serving large airline clients.
- Bachelor's degree with a proven track record in sales, business development, or product marketing.
- Willingness to travel as necessary for customer engagements and industry events.
- Strong ability to cultivate positive and influential relationships.
- Experience in airline industry technology is highly desirable.
- Proficiency in Portuguese, English, and Spanish.
What We Offer:
- Competitive remuneration, annual bonuses, paid vacation, health insurance, and other attractive benefits.
- Flexible work arrangements: onsite, hybrid, or fully remote.
- Opportunities for professional development through online learning platforms focused on both technical and soft skills.
- A diverse and inclusive workplace within one of the leading travel technology companies, impacting millions of travelers globally.
Working at Amadeus:
- You will engage in a mission-driven environment focused on the future of travel.
- Experience a truly global culture that influences our operations and processes.
- Continuous learning opportunities through various training and interactions with colleagues.
- A supportive environment that values both career and personal life.
- Comprehensive rewards packages that include salary, bonuses, equity, and benefits.
- A commitment to flexibility in work arrangements to optimize performance.
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Senior Manager, Airline Account Relations
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