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Senior Manager, Airline Account Relations
hace 2 meses
Job Title
Senior Manager, Airline Account RelationsPosition Type: Permanent
Job Family: Account Management
Role Overview:
In this pivotal role, you will oversee the relationship management with key Airline partners within the LATAM region, particularly focusing on the Brazilian market. Your responsibilities will encompass nurturing and expanding partnerships, supporting current solutions and services, and managing commercial relationships to drive revenue in collaboration with Pre Sales, Customer Product & Solutions, and Customer Success Management teams. Your efforts will be crucial in maintaining high levels of customer satisfaction and profitability while contributing to the growth of Amadeus' market share and revenue.
Key Responsibilities:
Account Management:
1) Cultivate a robust and trustworthy relationship between strategic Airline accounts and Amadeus IT and Distribution Teams.
2) Address and resolve issues and complaints related to strategic accounts.
3) Facilitate effective communication between strategic accounts and internal Amadeus Teams.
4) Ensure the financial health of accounts by collaborating with Finance to resolve billing and invoicing inquiries.
Market Share Retention and Growth:
1) Employ a consultative selling approach to understand client needs.
2) Identify specific requirements and expectations of existing clients.
3) Discover new opportunities and propose tailored solutions to Airline partners.
4) Develop and maintain customized Strategic Account Development Plans (SADP) for each Airline partner, updating CRM with all related opportunities.
Commercial Management:
1) Process operational requests from Airline partners efficiently.
2) Ensure optimal utilization of Amadeus technology by customers, achieving established performance and service metrics.
3) Communicate new product and solution releases to customers promptly.
4) Collaborate with IT Sales, Pre Sales, Customer Product & Solutions, and CSM teams to enhance the IT portfolio.
5) Organize regular business reviews and deep-dive sessions for follow-up on specific topics.
6) Work closely with Revenue Operations to secure approval for business cases related to renewals and market share development.
Candidate Profile:
We are looking for an individual with at least 10 years of relevant experience in Airline IT and Distribution or with a vendor serving large airline clients. A Bachelor's degree is required, along with a proven track record in sales, business development, or product marketing. The role may involve travel to customer sites and industry events as necessary. The ideal candidate will have demonstrated the ability to build positive and influential relationships, with a strong preference for experience in airline industry technology. Fluency in Portuguese, English, and Spanish is essential.
What We Offer:
1) Competitive remuneration, including individual and company annual bonuses, paid vacation, health insurance, and other attractive benefits.
2) Flexible work arrangements: onsite, hybrid, or fully remote.
3) Opportunities for professional development through online learning platforms that enhance both technical and soft skills.
4) A diverse and inclusive workplace that impacts millions of travelers globally.
Working at Amadeus:
At Amadeus, you will be part of a mission-driven organization focused on shaping the future of travel. Our global presence fosters a culture of learning and collaboration, supported by a caring environment that values both career and personal life. We offer a comprehensive rewards package and a commitment to diversity and inclusion, ensuring that our employees thrive in a reliable and innovative company.
