Malta-Based IT Service Delivery Professional Wanted

hace 6 días

Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

We are seeking a seasoned IT Service Delivery Manager to join our Microsoft Business Solutions team in Malta. As a key member of our team, you will be responsible for providing end-to-end ownership of customer service contracts, building relationships with clients, and ensuring excellent customer experience is consistently delivered.

Job Requirements

  • A minimum of 7 years' experience in service delivery management within an IT Support/Managed Services environment.
  • Excellent communication skills and a strong command of the English language.
  • Strong customer focus, ability to operate at all contact levels, including senior manager/director level.
  • Demonstrable problem-solving skills.
  • Strong commercial acumen, able to identify and effectively communicate commercial opportunities and issues.
  • Organized and delivery-focused, with strong planning skills and process-driven approach.
  • Superior time-management skills, with a strong sense of urgency.
  • Purple people-orientated, with team lead qualities, influencing and impacting leadership communities at varying levels.
  • Able to work independently with minimal direction.
  • ITIL certified.

Responsibilities

  • Provide end-to-end ownership of customer service contracts.
  • Build relationships with customers to ensure renewals year-on-year of managed service contracts.
  • Financial responsibilities for the commercial elements of the customer service contracts.
  • Work across our ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience is consistently delivered.
  • Coordinate effort and liaise between onshore, nearshore, and offshore teams.
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services.
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers.
  • Working as a team to ensure continual improvement of our service.

About Us

Our client is a leading Microsoft Gold Partner, specialising in Microsoft software implementations for medium to large organisations. We provide our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

Benefits

We offer a competitive salary of €60,000 per annum, relocation support for you and your family, and an opportunity to work with a talented and successful team. Our aim is to give you experiences that will stay with you for a lifetime, whether it's great training and development, mobility opportunities, or corporate responsibility volunteering activities.

What We Offer

As a member of our team, you will have access to:

  • A supportive onboarding team to help you throughout the relocation process.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • A comprehensive benefits package, including relocation support.

Location

The position is based in Malta, Europe, and we are willing to relocate the right candidate.

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