Professional IT Infrastructure Specialist

hace 5 días

Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

**Job Overview:**

Sutherland Global is seeking a highly skilled Professional IT Infrastructure Specialist to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our technology infrastructure.

**Salary Estimate:** The estimated salary for this position ranges from $60,000 to $80,000 per year, depending on experience and qualifications.

**Job Responsibilities:

As an IT Infrastructure Specialist, your primary responsibilities will include:

  • Providing expert-level technical support and maintenance for desktops, laptops, mobile devices, and other IT equipment.
  • Supporting the troubleshooting and maintenance of core infrastructure, including network systems, servers, and storage solutions.
  • Maintaining, analyzing, troubleshooting, and repairing computer systems, peripherals, and mobile devices running various operating systems.
  • Documenting, maintaining, repairing, upgrading, or replacing hardware and software for laptop and desktop systems.
  • Supporting user account information, including rights, security, user groups, and email accounts.
  • Acting as a point of contact for users, providing creative solutions to technical issues while delivering excellent customer experiences.
  • Strengthening relationships with SMEs, Technical Communications Officers, and IT teams to build-out, support, and resolve critical incidents for Service Delivery programs.

**Qualifications:**

To succeed in this role, you will need:

  • A bachelor's degree in Computer Science or a related field.
  • An A+ certification.
  • Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network+, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files, and PowerShell.
  • No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO, and network troubleshooting tools.

**Company Overview:** Sutherland Global is a leading provider of business process outsourcing services, offering a wide range of solutions to help organizations streamline their operations and improve efficiency. We are committed to delivering exceptional customer experiences and building strong relationships with our clients and employees.

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