IT Service Delivery Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

We are committed to investing in our employees and helping you continue your career at ScotiaTech. As an IT Service Delivery Specialist, you will play a key role in the overall success of our Global Change Management process.

Key Responsibilities

You will be responsible for ensuring that technology changes within production are effectively planned, tested, scheduled, implemented, and verified, while applying risk mitigation controls to maintain stability with the Production environment, and adhering to governing regulations, Scotiabank's standards, policies, processes, and procedures for compliance.

Accountabilities

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Use established standards, agreed-upon methods, requirements, precedents, and technical judgment to deliver on a range of assignments related to Change Management Operations.
  • Support the daily operation of Change Management operations to ensure good execution and compliance and identify any non-compliance concerns.
  • Apply working conceptual and practical knowledge in a technical discipline, understand standards, and mitigate issues and deviations from these standards.
  • Gather information and requirements to solve problems and test solutions to ensure they meet the required standards.
  • Provide input into the Enterprise Change Advisory Board to understand and support the enterprise view of Change Impact across the organization.
  • Provide input, document requirements, and support the design and delivery of both training programs and process improvement initiatives.
  • Act as initial triage and provide 1:1 user support to Change Management users. This includes troubleshooting issues, answering queries, and guiding users through processes, features, and functionalities of ITSM tools.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.

Dimensions

  • Support Change Management operations globally.
  • Identify and resolve technical, customer, or operational problems.
  • Comply with external regulations and internal controls pertaining to ITSM.

Requirements

  • Degree in Computer Science or equivalent.
  • English fluency required; Spanish ability a plus.
  • Knowledge of ITSM disciplines and frameworks, specifically ITIL, is expected.
  • English level B1+

Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence.

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