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Policy Specialist
hace 2 meses
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today
What can you expect in a "Policy Sepcialist" role with TaskUs:
So what does a Policy Specialist really do? As a Specialist, you will act as a pillar to client
policies and our frontline. You will liaise directly with the clients and your direct leader to discuss
policy changes and ensure that changes are reasonable and appropriate and cascaded to our
frontline. As one of the leaders, you will also make sure to appropriately partner with your
leadership prior to implementing, reviewing, and monitoring - to guarantee full compliance
according to the terms and agreements of our SOW with Client(s).
We need someone who is proficient in English and other key languages served by the TaskUs
site. If you have excellent communication skills, are comfortable working in a BPO environment
(preferably in an international environment), knowledgeable on quality/training and policy
enforcement in a content moderation environment, then TaskUs is for you.
So, do you have what it takes to be a Policy Specialist?Think of yourself as one of the leaders of
your department and not just anyone who is qualified for this role. We make sure we get the
best of the best, after all, we are a ridiculously good company so we make sure our employees
are top-notch.
Being a Policy Specialist, you are expected to support the team as a process and policy expert.
This includes making sure that each of your Teammates achieve their Key Performance
Indicators (KPIs) by providing insights on how policies should be correctly applied to their
day-to-day jobs. As a Policy Specialist, you also set the example you must be organized, have
strong communication, and analytical skills.
A critical part of the role is the ability to use market and policy knowledge to be able to spot
gaps and trends, and make recommendations to resolve. You must be knowledgeable of the
campaign's policies and workflow-specific objectives, and identify trends that may impact how
We apply these policies and objectives. You must also be able to effectively identify inefficiencies
in workflows and suggest solutions.
Responsibilities to include but not be limited to the following:
● Responsible for creating, executing monthly Team Leader, Client Analyst, and Learning
● Experience Policy Assessments for your responsible verticals to help bridge gaps and
identify possible Policy Gaps
● Escalate issues and inefficiencies impacting operations productivity or quality and
identify process/system/tool/policy improvement opportunities
● Support 'Team Leader, Rater, Learning Experience' in communicating process and policy
changes effectively to operations teams.
● Become and remain knowledgeable about community standards and respond to
Teammate inquiries and clarification questions with high quality, speed, empathy, and
accuracy.
● Make well-balanced decisions and personally driven to be an effective advocate for our
community.
● Strong interpersonal skills, verbal and written communication skills, and most importantly
empathy.
● Display a strong bias to doing what's right for the platform's integrity to support client's
mission.
● Use market-specific knowledge, signals, and insights to spot and scope scalable
solutions to improve the support of our community of advertisers.
● Review ad content within agreed turnaround times and standards of quality
● Recognize trends and patterns, and escalate issues outside campaign policy to the
leadership team for escalation to the client along with any recommended solutions.
Overall Qualifications:
● Proficient level of English; comfortable in conversational English
● Previous experience in a leadership environment, preferably previous leadership support
experience in an international BPO
● Good knowledge of quality/training processes and policy enforcement in any content
moderation environment
● Previous content moderation experience
● High level of energy, drive, enthusiasm, initiative, and commitment
● Excellent communication, consulting, influencing, and interpersonal skills
● Proven track record of collaborating with cross-functional groups to produce results
● Passion for ensuring a world-class support experience for our community
● Demonstrated ability to perform well in a rapidly changing environment and across
multiple sites/teams
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to
opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
