Payments Assistant
hace 2 meses
About the role
As a Payments Assistant (Refunds) , you will be responsible correctly and timely execute the reimbursement request requested by our Merchants at the Latam level (7 countries) following the protocols established in each country. Support in all processes of the payments team.
What will you do
Execute the process of refunds to merchants through the networks, in the defined SLAs. Develop management indicators. Ticket management requested by our merchants and internal customer. Support for Merchant Payment processes. Creation of discretionary movements Among others.
What you will need to succeed
One (1) years of experience in financial institutions (banks) and customer service. Preferably if you have experience in payment platforms, electronic payments, fintech. Technological level or professional training in business administration (higher than the 4th semester), accounting, industrial engineering, and related careers. More than one year of experience as a customer service assistant in banks. Intermediate excel. Optional: knowledge in SQL queriesAbout us At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
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