Refunds Coordinator

About PayU PayU is a prominent payment and fintech enterprise operating in over 50 dynamic markets across Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa. As part of the Prosus group, one of the largest technology investors globally, we are transforming the online buying and selling experience for our extensive network of merchants and millions of consumers. Our robust online payment service facilitates more than 400 payment methods and PCI-certified platforms, processing around 6 million transactions daily.

Role Overview

In the position of Payments Assistant (Refunds), you will be tasked with the accurate and timely execution of reimbursement requests from our merchants across the Latin American region (7 countries), adhering to the specific protocols established for each country. You will provide support across various processes within the payments team.

Key Responsibilities

Manage the refund process for merchants through the designated networks, ensuring compliance with established SLAs. Develop and maintain management indicators. Handle ticket requests from both merchants and internal customers. Assist with Merchant Payment processes. Facilitate the creation of discretionary movements. Perform additional related tasks as required.

Qualifications for Success

A minimum of one (1) year of experience in financial institutions (banks) and customer service roles. Experience in payment platforms, electronic payments, or fintech is preferred. Educational background in business administration (at least beyond the 4th semester), accounting, industrial engineering, or related fields. Over one year of experience as a customer service assistant in banking environments. Proficiency in intermediate Excel skills. Optional: Familiarity with SQL queries. About Us At PayU, we are dedicated to building a world without financial barriers, empowering individuals to thrive. Our expertise in 18 high-growth markets allows us to broaden the reach of financial services, driving our mission from investing in technology entrepreneurs to providing credit to underserved communities and assisting merchants in their online operations. Being part of Prosus enhances our ability to make a significant impact. Our Commitment to Diversity and Inclusion As a global and multicultural organization, we recognize our substantial responsibility towards fulfilling our diversity and inclusion commitments. We continuously strive to foster a diverse, inclusive, and safe environment for all our employees, communities, and customers. Our leadership is dedicated to cultivating an inclusive workplace culture that promotes transparency, flexibility, and equitable attention to every PayUneer, enabling them to succeed regardless of gender, ethnicity, or personal beliefs. We maintain a zero-tolerance policy towards any form of prejudice, ensuring a welcoming environment for all individuals.

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