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Refunds Operations Specialist

hace 2 meses


Bogotá, Bogotá D.E., Colombia PayU A tiempo completo
About PayU PayU is a prominent player in the payment and fintech sector, operating in over 50 high-growth markets across Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa. As part of the Prosus group, one of the largest technology investors globally, we are transforming the online buying and selling experience for our merchants and millions of consumers. We provide a robust online payment service, processing around 6 million transactions daily through more than 400 payment methods and PCI-certified platforms.

Role Overview

In the position of Payments Assistant (Refunds), you will be tasked with accurately and promptly handling reimbursement requests from our merchants across seven countries in Latin America, adhering to the established protocols for each region. You will also support various processes within the payments team.

Key Responsibilities

Manage the refund process for merchants via the appropriate networks, ensuring compliance with defined service level agreements (SLAs). Develop and maintain management indicators. Handle ticket requests from both merchants and internal customers. Provide assistance with Merchant Payment processes. Create discretionary movements as needed. Additional responsibilities as required.

Qualifications for Success

A minimum of one (1) year of experience in financial institutions (such as banks) and customer service roles. Experience with payment platforms, electronic payments, or fintech is preferred. Educational background in business administration (at least beyond the 4th semester), accounting, industrial engineering, or related fields. Over one year of experience as a customer service assistant in banking environments. Proficiency in intermediate Excel skills. Optional: Familiarity with SQL queries. About Us At PayU, we are committed to fostering a world without financial barriers, enabling everyone to thrive. Our extensive expertise in 18 high-growth markets allows us to broaden access to essential financial services. This commitment drives our initiatives, from investing in technology entrepreneurs to providing credit to underserved individuals and supporting merchants in their online operations. Being part of Prosus, one of the largest technology investors globally, empowers us to make a significant impact. Our Commitment to Diversity and Inclusion As a global and multicultural organization, we recognize our responsibility to uphold our diversity and inclusion commitments. We continuously strive to cultivate a diverse, inclusive, and safe environment for all our employees, communities, and customers. Our leadership is dedicated to fostering an inclusive workplace culture that promotes transparency, flexibility, and equitable attention to every PayUneer, enabling their success regardless of gender, ethnicity, or personal beliefs. We maintain a zero-tolerance policy towards any form of prejudice, including that based on race, ethnicity, disability, or sexual orientation.