Customer Success Lead Professional

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Core Code Io A tiempo completo

Unlock Your Remote Work Potential


At Core Code Io, we're on a mission to match talented individuals with remote work opportunities that spark their passion. If you're ready to take the leap and shine in your career, apply now and get started.


About This Role


We're seeking an exceptional Candidate for Customer Success who will serve as the primary point of contact for our clients. As a trusted advisor, you'll be responsible for ensuring seamless customer experiences through proactive communication, strategic planning, and collaborative efforts with cross-functional teams.


Key Responsibilities



  • Serve as the primary customer contact
  • Offer guidance and support to foster strong relationships
  • Implement retention strategies and monitor customer satisfaction
  • Collaborate with departments and identify new business opportunities

Qualifications


To excel in this role, you should possess:



  • A proficiency in English language skills at B2 or C1 level
  • An English resume
  • A Bachelor's degree in Business Administration, Marketing, or a related field
  • 3-5 years of experience in customer service, customer success, or a related field
  • Strong understanding of customer service and retention best practices
  • Strong verbal and written communication skills
  • Strong problem-solving skills
  • Strong analytical and data-driven mindset
  • Ability to multitask and prioritize
  • Proficient in relevant computer software and tools

What We Offer


As a valued member of our team, you can expect a competitive salary range of $60,000 - $90,000 per annum, depending on location and experience. Enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package that includes health insurance, paid time off, and professional training.


Join Our Community


If you're passionate about delivering exceptional customer experiences and are eager to grow your career, apply now and take the first step towards unlocking your full potential.



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