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Customer Support Team Lead

hace 2 meses

Bogotá, Bogotá D.E., Colombia Preply A tiempo completo
Unlocking Potential Through Learning

We believe in empowering tutors and learners to create exceptional experiences. To achieve this, we need a skilled Customer Support Team Lead to join our Preply team.

Key Responsibilities:

  • Lead a team of customer support agents to ensure seamless communication and issue resolution.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improve processes.
  • Stay up-to-date with industry trends and best practices to maintain Preply's competitive edge.

What We're Looking For:

  • A results-driven leader with a proven track record of success in customer support management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders.
  • A growth mindset, with a passion for learning and professional development.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Why Join Preply:

  • A collaborative and dynamic work environment that values innovation and creativity.
  • A comprehensive benefits package, including a generous monthly allowance for lessons on Preply.com.
  • Opportunities for professional growth and development, with a focus on employee well-being and work-life balance.